Technical Support Operator
AI summary
Mogo Finance is hiring a Technical Support Operator in Nairobi to handle vehicle inspections, GPS tracker and SIM card installations, minor motorcycle repairs, and client technical support during loan applications. The role requires an IT or Computer Science diploma or degree and at least two years of technical support experience. The position is full-time, entry-level, and the deadline to apply is 31 October 2026.
- Full-time entry-level role with a clear application deadline of 31 October 2026
- Based in Nairobi, Lang'ata area
- Requires IT/Computer Science diploma or degree plus 2+ years experience
- Mix of technical support, vehicle inspection, and GPS installation duties
- Salary is open and employer is Mogo Finance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Operator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mogo Finance and the role in Not specified.
- Add concrete examples related to driver, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-31.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Operator role in driver, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mogo Finance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Technical Support Operator
Date Posted: 28/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Mogo Finance
Industry: Engineering
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 31/10/2026
Engineering Jobs, Mogo Finance Jobs. Technical Support Operator resolves system issues, provides IT helpdesk support, and maintains technical infrastructure, requires an IT/Computer Science Degree or Diploma and 2+ years technical support experience.
Key Accountabilities
- Motorcycle Inspections after Repossession:
- Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
- Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
- Car Valuations and inspections:
- Evaluate the value of cars using industry-standard valuation techniques and tools.
- Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
- GPS Tracker Installation:
- Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
- Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
- SIM Card Installation
- Install SIM cards to the GPS devices.
- Motorcycle Repairs:
- Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
- Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.
- Client Assistance during Loan Application:
- Offer technical guidance and support to clients throughout the loan application process.
- Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.
- Documentation and Reporting:
- Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
- Generate comprehensive reports and documentation for internal use and compliance purposes.
- Quality Assurance:
- Uphold high standards of quality and accuracy in all technical tasks performed.
- Continuously monitor and assess processes to identify opportunities for improvement.
- Customer Relations:
- Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
- Ensure a customer-centric approach throughout interactions.
- Compliance and Safety:
- Adhere to company policies, industry regulations, and safety protocols in all tasks.
- Prioritize safety during installations, repairs, and inspections.
- Inspection and Diagnosis:
- Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c
- Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis
Qualifications
- Diploma or Degree in engineering or related field.
- 2 Years Previous experience
- Fluent in English and Swahili
- Knowledge of Kenyan car market e.g. model features, vehicle technical structure
- High sense of responsibility, preciseness, ability to plan and set priorities;
- Ability to work a flexible schedule including weekends, holidays and evenings
- Driver’s Licence – BCE category