Job in Kenya
Technical Support Engineer L2
CountyNairobiCityNairobiContractFull TimePosted2026-08-21Close dateNot specifiedExperience2 yearsSourceJobWeb Kenya
technical support engineerL2 supportnetworkingNairobifull timeIT supportCiscoincident managementcall_centerentregadortechnologyTechnical Support
AI summary
NTT Ltd is hiring a Technical Support Engineer L2 in Nairobi, Kenya. The role involves diagnosing and resolving incidents, monitoring SLAs, maintaining support processes, and collaborating with clients, vendors, and internal teams. Candidates need around 2 years of technical support experience, networking knowledge, and relevant IT qualifications.
- Technical Support Engineer L2 role based in Nairobi
- Requires around 2 years of relevant technical support experience
- Networking vendor knowledge such as Cisco, Microsoft, Fortinet, Sophos preferred
- Bachelor's degree in IT, Computing, or related field required
- Focus on incident diagnosis, root cause analysis, and SLA monitoring
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Engineer L2 evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NTT Ltd and the role in Nairobi.
- Add concrete examples related to call_center, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Engineer L2 role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NTT Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Key
Responsibilities
- Identify, and maintain the support process and ensure all requests for support are handled in accordance with established procedures.
- Utilize approved software and tools to investigate and diagnose issues, collect performance statistics, and generate reports while collaborating with users, team members, and vendors as needed.
- Execute scheduled maintenance tasks as per defined standards.
- Ensure effective use of knowledge articles for incident diagnosis and resolution and assist in updating them when required.
- Perform tasks to monitor service delivery against Service Level Agreements (SLAs) and maintain accurate records of relevant information.
- Prioritize and diagnose incidents according to established procedures.
- Investigate root causes of incidents and implement resolutions.
- Escalate unresolved incidents promptly and follow up until resolution is achieved.
- Provide service recovery and ensure proper documentation and closure of resolved incidents in line with agreed procedures.
- Apply tools, techniques, and processes to track, log, and correct CI-related information, ensuring protection of assets from unauthorized changes or misuse.
- Conduct remote investigations to identify root causes of incidents and assist in implementing agreed remedies and preventive measures.
- Ensure efficient and comprehensive resolution of incidents, including coordinating product requests and collaborating with team members.
- Provide continuous feedback to clients and stakeholders, and update all systems, portals, and ticketing tools as per standard operating procedures.
- Collaborate with all stakeholders—including client IT teams, vendors, carriers, and colleagues—to expedite diagnosis and resolution of errors and problems.
- Knowledge and Attributes:
- 2 years relevant working
Experience
- in a technical support role
- Developing knowledge of technical documentation.
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, Mikrotik, Microsoft, Meraki, Sophos, Fortinet etc.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Good attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
- Soft skills – customer service, communication skill.
- Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Networking technologies such as Cisco, Microsoft, Fortigate, Sophos.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-08-28.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.