Technical Customer Support
AI summary
MyBest Teams Ltd is recruiting a Technical Customer Support officer for a client based in Nairobi. The role involves performing installations, troubleshooting and maintenance at customer sites, handling service requests, and providing timely technical support to customers. The position requires a Diploma, 2–4 years of experience, and a strong understanding of ISP infrastructure and corporate ICT systems.
- Full-time onsite role based in Nairobi
- Requires Diploma and 2–4 years of experience
- Focus on ISP infrastructure, installations, troubleshooting and maintenance
- Customer-facing technical support role with reporting duties
- Apply by emailing CV to hr@mybestjobs.co.ke
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Technical SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Customer Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MyBest Teams Ltd and the role in Not specified.
- Add concrete examples related to call_center, entregador, Technical Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Customer Support role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MyBest Teams Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
At
MyBest Teams Ltd
, we are passionate about connecting talent with opportunity across Kenya and the wider East African region. As a dynamic HR and recruitment solutions company, we specialize in helping organizations build high-performing teams through tailored hiring strategies, talent sourcing, and employer branding support.
...
Technical Customer Support
Job Type
Full Time
,
Onsite
Qualification
Diploma
Experience
- 2 - 4 years
- Location
- Nairobi
- Job Field
- ICT / Computer
- Our Client is looking for a candidate who will combine
- technical expertise with strong customer service skills
- , with a good understanding of ISP infrastructure, corporate integrated ICT systems and customer needs.
- The role will be responsible for ensuring that customer service requests are handled efficiently, including
- installations, troubleshooting and maintenance
- , while providing timely and accurate technical support to customers.
- Key
Responsibilities
- Perform installations, troubleshooting and maintenance at customer sites for scheduled works.
- Communicate with customers regarding the cause and progress of scheduled and non-scheduled service disruptions.
- Assess service requests and determine whether they should be handled by the Customer Support Facility or escalated to other technical teams.
- Provide timely and accurate technical guidance and support to customers, both in person and over the telephone.
- Contribute to and implement procedures aimed at improving technical support services and service monitoring.
- Maintain accurate site resolution and performance reports, records and statistics.
- Provide daily, weekly and monthly ticket-resolution reports as required.
- Respond to customer questions relating to service performance, products and availability.
- Ensure and uphold company quality standards and service levels on the ground.
- What We Are Looking For
- The ideal candidate should have:
- A strong understanding of
- ISP infrastructure and technical support
- .
- Practical capability in
- installation, troubleshooting and maintenance
- .
- Strong customer service and interpersonal skills.
- The ability to communicate technical information clearly to customers.
- Good problem-solving and troubleshooting ability.
- Strong teamwork and collaboration skills.
- Good reporting and record-keeping skills.
- The ability to work under general supervision while taking responsibility for customer issues and resolutions.
- A strong commitment to quality and service delivery.
- Why Join Us?
- This is an opportunity to join a technical team where you will play a direct role in
- keeping customers connected, resolving technical issues and improving service delivery
- .
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified candidates should forward their CV to:
- hr@mybestjobs.co.ke
- using the position as subject of email.
- Build your CV for free.
- Download in different templates.