Job in Kenya
Technical Customer Support
CountyNairobi CountyCityNot specifiedContractType not specifiedPosted2026-09-03Close dateNot specifiedExperience2 yearsSourceJobOpenings.co.ke
technical customer supportISP infrastructuretroubleshootinginstallationsNairobicustomer serviceICT diplomaonsitecall_centerentregadorTechnical SupportCustomer Support
AI summary
MyBest Ltd is hiring a Technical Customer Support professional in Nairobi to handle installations, troubleshooting, maintenance, and customer communication. The role requires a diploma in ICT or a related field and 2–4 years of experience, preferably with ISP infrastructure knowledge. Applications should be sent to hr@mybestjobs.co.ke by 18 September 2026.
- Onsite role based in Nairobi, Kenya
- Requires diploma in ICT, Telecommunications, Computer Science or related field
- 2–4 years of technical customer support experience needed
- ISP infrastructure and troubleshooting experience preferred
- Apply via email to hr@mybestjobs.co.ke
- Application deadline is 18 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Technical SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Customer Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MyBest Ltd and the role in Not specified.
- Add concrete examples related to call_center, entregador, Technical Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Customer Support role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MyBest Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
MyBest Ltd is seeking a Technical Customer Support professional to provide technical assistance to customers and ensure efficient resolution of service issues. The role involves installations, troubleshooting, maintenance, customer communication, service monitoring and technical reporting.
Key
Responsibilities
- Install, troubleshoot and maintain services at customer sites.
- Resolve technical support requests and escalate complex issues where necessary.
- Communicate with customers regarding service disruptions and resolutions.
- Provide technical guidance both in person and over the phone.
- Maintain accurate service records, reports and statistics.
- Prepare daily, weekly and monthly ticket-resolution reports.
- Respond to customer queries about service performance, products and availability.
- Support procedures aimed at improving technical support and service delivery.
Requirements
- Diploma in ICT, Telecommunications, Computer Science, Electronics or a related field.
- 2–4 years of relevant technical customer support experience.
- Good understanding of ISP infrastructure and technical support.
- Practical
Experience
- in installation, troubleshooting and maintenance.
- - Strong customer service and communication skills.
- - Good problem-solving and reporting abilities.
- - Ability to work independently and as part of a team.
- - Commitment to quality service delivery.
- Applicant Guidelines
- Applicants should ensure their CV clearly demonstrates
- in technical support, ISP infrastructure, networking, installations, troubleshooting and customer service. Highlight practical technical skills, relevant certifications and measurable achievements where applicable.
- CV Tips for This Role
- - Use an ATS-friendly CV format.
- - Highlight ISP infrastructure, networking and technical support skills.
- - Include relevant tools, systems and technologies you have worked with.
- - Mention customer-support and ticket-resolution experience.
- - Quantify achievements where possible, such as number of customers supported or installations completed.
- - Keep the CV concise and ensure your contact details are accurate.
- FAQs
- 1. What is the job title?
- Technical Customer Support.
- 2. Where is the position based?
- Nairobi, Kenya.
- 3. Is this a remote job?
- No. The position is onsite.
- 4. What qualification is required?
- A Diploma in ICT, Telecommunications, Computer Science, Electronics or a related field is relevant to the role.
- 5. How much
- is required?
- Applicants should have 2–4 years of relevant experience.
- 6. What skills are important for this position?
- Technical troubleshooting, ISP infrastructure knowledge, installation and maintenance skills, customer service, communication, problem-solving and reporting.
- 7. What is the application deadline?
- 18th September 2026.
- 8. How do I apply?
- Interested candidates should submit their CV using the application instructions provided by the employer.
- Apply via email. hr@mybestjobs.co.ke
- 9. What should I include in my CV?
- Include your education, relevant technical experience, networking/ISP skills, troubleshooting experience, certifications and key achievements.
- 10. Is previous ISP
- important?
- Yes. The vacancy specifically looks for candidates with a strong understanding of ISP infrastructure and technical support.
- For more job description visit: jobopenings.co.ke
- Read full description
- Strong communication skills
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- Application & Safety Advice
- Key tips for applying to
- MyBest Ltd
- 1. Zero Fee Policy
- Job Openings Kenya and legitimate employers never ask for application or medical fees. Report any suspicious requests immediately.
- 2. Tailored Application
- Customize your CV to highlight relevant skills for this specific role at
- MyBest Ltd
- before submitting.
- Detecting location...
- Quick Info
- Type
- Job
- Company
- MyBest Ltd
- Nairobi
- September 18, 2026
- 15 days remaining
Source and provenanceSource: JobOpenings.co.ke. Last checked: 2026-09-05.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.