Technical Account Manager
AI summary
Safaricom is hiring a Technical Account Manager for M-Pesa Africa in Nairobi. The role requires around eight or more years of experience in Payments, FinTech, Banking or Digital Financial Services, plus strong technical product leadership and partner integration skills. Candidates should have a Bachelor’s degree and the ability to work with strategic partners and enterprise customers across multiple markets.
- Mid-level role requiring about 8+ years of payments or fintech experience
- Focus on technical product leadership and partner integration management
- Requires strong knowledge of payment ecosystems and modern integration architectures
- Opportunity to work with strategic partners and enterprise customers across multiple markets
- Based in Nairobi with full-time working hours
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Safaricom and the role in Nairobi.
- Add concrete examples related to security, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this Technical Account Manager role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Safaricom before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- S
- M-Pesa Africa: Technical Account Manager
- SAFARICOM
- Today
- New
- Nairobi
- Full Time
- Automotive & Aviation
- Confidential
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Experience
Level:
Mid level
Length:
7 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Job descriptions &
(typically eight or more years) in Payments, FinTech, Banking or Digital Financial Services, solving non-routine problems, improving practices and mentoring others.Demonstrated capability in technical product leadership, including integration roadmap definition, feature prioritisation and product lifecycle management.Demonstrated capability in payments domain depth, including merchant, business, collections, payouts and cross-border payments, settlement and reconciliation, and financial messaging standards (ISO 8583, ISO 20022, SWIFT).Demonstrated capability in partner integration management, including solution architecture, certification and operational readiness across the partner lifecycle.Strong technical grounding in modern integration architectures — REST/SOAP APIs, API management and gateways, event-driven and microservices patterns, OAuth 2.0/OIDC/JWT, and platform security, observability and resilience.Strong stakeholder management, executive communication and cross-functional influence to work effectively with Product, Engineering, Commercial and Markets teams and enable strategic partnerships.Proven
working with strategic partners and enterprise customers across multiple markets or regions within a regulated fintech environment.Clear communication skills, able to translate complex technical matters for both technical and non-technical audiences.Technical/Professional Qualifications: EssentialBachelor’s Degree in Computer Science, Engineering, Information Technology, Business or a related discipline.Minimum of eight years’
within Payments, FinTech, Banking or Digital Financial Services.Demonstrated
managing technical products or payment integration capabilities, with a strong understanding of payment ecosystems and integration technologies.Proven
working with strategic partners and enterprise customers.
working across multiple markets or regions, with excellent stakeholder management and executive communication skills.DesirableProfessional certifications in Product Management, Agile, Project Management or Enterprise Architecture.
working with international payment providers, banks, card schemes, telecommunications or fintechs.
within a pan-African or multinational organisation.Knowledge of emerging payment technologies, Open Finance and Embedded Finance.Exposure to multi-market operations across M-Pesa Africa’s footprint
REQUIRED SKILLS
IT equipment installation and configuration, System and network security, Network management, IT support, Business strategy
REQUIRED
Requirements
ABOUT THE COMPANY
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.
JOB SUMMARY
QualificationsCore Competencies, Knowledge and Experience:Extensive
Education
- Bachelor's degree
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