Talent Operations Specialist
AI summary
CloudFactory is hiring a Talent Operations Specialist in Nairobi to support the full employee lifecycle, including onboarding, contract administration, offboarding, and HRIS data management. The role involves process documentation, audits, and routine employee relations communications within a mission-driven, fast-scaling organization. This is a full-time, hybrid position suited for HR professionals with 2–4 years of experience.
- Full-time hybrid role based in Nairobi
- Focus on employee lifecycle and HR operations
- Requires 2–4 years of HR operations experience
- Bachelor's degree in HR or related field required
- Opportunity to work in a mission-driven, fast-scaling company
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Talent Operations Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Talent Operations Specialist role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Talent Operations Specialist
- Job Type
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
Experience
2 - 4 years
Location
Nairobi
Job Field
Human Resources / HR
Role Summary
As a Talent Operations Specialist, you will support the day-to-day operational processes that keep the employee lifecycle running smoothly, from onboarding and contract administration to offboarding and HRIS data management. You will assist with process documentation, audits, and routine employee relations communications, working closely with the wider Talent team. This is a great opportunity to build your HR operations expertise within a mission-driven, fast-scaling organization.
in HR operations, talent operations, or a related administrative role.
Nice-to-have skills (preferred)
with HRIS platforms and self-service portals.
Exposure to global or multi-country HR operations.
Check how your CV aligns with this job
Method of Application
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Responsibilities
- Employee Lifecycle Administration
- Undertake accurate and timely employee administration and transactional processes, including drafting and sending employment contracts, making changes to individual terms and conditions, document processing, onboarding, offboarding, and internal mobility.
- Conduct background and document checks for the core team, ensuring new team members have submitted required clearance certificates.
- Process Management Support
- Support the documentation and improvement of Talent processes and procedures, ensuring alignment with global standards and local regulations.
- Assist in the implementation of technology solutions, such as HRIS enhancements or self-service portals, to improve efficiency and user experience.
- Participate in process audits and assessments to identify areas for improvement.
- Communication And Correspondence
- Communicate standard Talent policies and procedures to employees and managers.
- Draft routine correspondence, such as emails and letters, related to employee relations activities.
- Communicate effectively with employees at all levels.
- Audit And Compliance Support
- Assist in conducting internal and external audits of Talent processes and procedures.
- Review employee records for accuracy and completeness.
- Conflict Resolution Support
- Assist with the initial stages of conflict resolution under close supervision, facilitating communication between parties involved.
Requirements
- Must-have skills (required)
- Talent process knowledge: applies knowledge of talent management processes to support employee relations activities and initiatives.
- Systems proficiency: demonstrates proficiency in HRIS and other relevant systems, leveraging technology to streamline processes and enhance data management.
- Stakeholder relationship management: establishes rapport with stakeholders to facilitate the resolution of employee relations issues and ensure alignment with organizational objectives.
- Communication and customer service skills: demonstrates clear and empathetic communication, fostering trust and rapport with stakeholders while delivering exceptional service.
- Decision-making: exercises judgment in making decisions on routine employee relations issues, considering various perspectives and potential implications.
- Problem-solving and conflict resolution: applies problem-solving and conflict resolution skills to resolve routine issues, seeking guidance from supervisors as necessary.
- Change management: supports change management initiatives related to employee relations, providing guidance to colleagues during periods of transition.
- Academic and Professional
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 2–4 years of