Systems Engineer - End User Services (L1)
AI job insight
NTT Ltd is hiring a Level 1 Systems Engineer for End User Services in Nairobi. The role involves supporting installations, break/fix incidents, and project lifecycle tasks alongside senior engineers. Candidates need 1-3 years of experience in End-User Computing and proficiency in Microsoft technologies such as Active Directory, M365, Azure, and Windows Server.
- Entry-to-mid level technical role with clear growth path
- Focus on Microsoft technologies including Azure, M365, SCCM, and Intune
- Requires 1-3 years of End-User Computing experience
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NTT Ltd is hiring a Level 1 Systems Engineer for End User Services in Nairobi. The role involves supporting installations, break/fix incidents, and project lifecycle tasks alongside senior engineers. Candidates need 1-3 years of experience in End-User Computing and proficiency in Microsoft technologies such as Active Directory, M365, Azure, and Windows Server.
- Entry-to-mid level technical role with clear growth path
- Focus on Microsoft technologies including Azure, M365, SCCM, and Intune
- Requires 1-3 years of End-User Computing experience
- Relevant Microsoft certifications are advantageous
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in systems engineer, end user services, it supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Systems Engineer - End User Services (L1) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NTT Ltd and the role in Nairobi.
- Add concrete examples related to systems engineer, end user services, it support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Systems Engineer - End User Services (L1) role in systems engineer, end user services?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NTT Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Key Responsibilities
- Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
- Functions jointly with the Implementation Engineering team to meet client requirements.
- Action less complex configurations and installations.
- Attend to less complex break/fix events during project lifecycle.
- Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
- Performs any other related task as required.
- Knowledge and Attributes:
- Relevant proficiency in following Microsoft technologies – Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all)
- Basic understanding and appreciation of technical design principles.
- Ability to develop an understanding of fundamental project and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate client service orientation.
- Hands-on proactive in approach.
- Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Computing or related field.
- Relevant certifications such as – Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft Certified: Windows Server Administrator Associate, Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified – Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft Certified Solutions Associate – Server 2016.
- Required experience:
- 1-3 years experience in technical implementation engineering, specific to End-User Computing.