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System Support Analyst

Britam Insurance Nairobi Type not specified Posted 2026-09-16
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CountyNairobiCityNairobiContractType not specifiedPosted2026-09-16Close date2026-09-30Experience4 yearsSourceJob in Kenya
system support analystit supportdatabaseapplication developmentnairobimid careerinsurancedata modellingpower biitilinternshiptechnology
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AI summary

Britam Insurance is hiring a System Support Analyst in Nairobi to design, develop, and provide 2nd line support for business applications. The role involves database design, system customization, data modelling, and driving user adoption. Applications close on 30-09-2026.

  • Design, develop, and support business applications including databases, workflows, and integrations
  • Work with IT support teams to resolve escalated operational issues
  • Degree in Computer Science or technical field required
  • 4-6 years of application development and support experience needed
  • ITIL certification and RDBMS experience (MS SQL Server, Oracle, MySQL) required
  • Experience in financial/insurance institutions is an added advantage
  • Data analytics and Power BI skills are an added advantage
  • Apply online via the Britam Taleo link before 30-09-2026

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required4+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in internship, technology, system support analystThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest System Support Analyst evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Britam Insurance and the role in Nairobi.
  • Add concrete examples related to internship, technology, system support analyst, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Plan to submit before the listed deadline: 2026-09-30.

Source and safety check

  • Job in Kenya
  • Original source link available
  • Application method is clear
  • Deadline is available: 2026-09-30
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this System Support Analyst role in internship, technology?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Britam Insurance before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

System Support Analyst

Job Purpose

To identify business

Requirements

  • and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.
  • Key
  • using various databases and software tools.
  • Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.
  • Enhance and create user and system documentation as needed.
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
  • Capturing business application information needs and mapping of the same to the software and /or database components.
  • Perform data modelling to analyze and specify data structures within an application system.
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications.
  • Implementing and testing database design and functionality and tuning for performance.
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for the business.
  • Delegated Authority: As per the approved Delegated Authority Matrix
  • Knowledge,

Responsibilities

Configure and/or customize business applications to meet business

Experience

  • and Qualifications required and Essential Competencies - External
  • Degree in Computer Science or a technical-related field.
  • 4 – 6 years of
  • in applications development, which includes system customization, support, and report designs.
  • 2 years’
  • with RDMS, preferably MS SQL Server, Oracle, and MySQL
  • Certified in ITIL
  • Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies
  • in processing automation using robotics.
  • Previous
  • in a financial/insurance institution will be an added advantage.
  • in Data analytic and Power BI will be an added advantage.
  • Membership to relevant IT bodies.
  • Method of application
  • If you are interested and qualified, kindly submit your application via the link provided below,
  • https://britam.taleo.net/careersection/ke/jobdetail.ftl?job=37818&utm_source=Jobinkenya
Source and provenanceSource: Job in Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.