System Support Analyst
AI summary
Britam is hiring a System Support Analyst in Nairobi to maintain core business systems, resolve technical incidents, and support IT infrastructure. The role involves application design, development, database management, and 2nd line support. Requires an IT/Computer Science degree, 4+ years of system support experience, and ITIL certification.
- Full-time middle-level IT role at a leading insurance company
- Deadline: 30/09/2026
- Requires 4-6 years of applications development and system support experience
- ITIL certification and RDMS experience (MS SQL Server, Oracle, MySQL) required
- Experience in a financial/insurance institution is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, technology, IT SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest System Support Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Britam and the role in Not specified.
- Add concrete examples related to internship, technology, IT Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this System Support Analyst role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Britam before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: System Support Analyst
Date Posted: 16/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Britam
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/09/2026
IT Jobs. Britam Jobs. System Support Analyst. Maintaining core business systems, resolving technical incidents, and supporting IT infrastructure operations, requiring an IT/Computer Science Degree and 4+ years system support experience.
Job Purpose
To identify business
Requirements
- and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.
- Key
- using various databases and software tools.
- Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.
- Enhance and create user and system documentation as needed.
- Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
- Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
- Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
- Capturing business application information needs and mapping of the same to the software and /or database components.
- Perform data modelling to analyze and specify data structures within an application system.
- Developing database objects and structures for data storage, retrieval and reporting according to specifications.
- Implementing and testing database design and functionality and tuning for performance.
- Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
- Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for the business.
- Delegated Authority: As per the approved Delegated Authority Matrix
- Qualifications
- Knowledge,
Responsibilities
Configure and/or customize business applications to meet business
Experience
- and Qualifications required and Essential Competencies – External
- Degree in Computer Science or a technical-related field.
- 4 – 6 years of
- in applications development, which includes system customization, support, and report designs.
- 2 years’
- with RDMS, preferably MS SQL Server, Oracle, and MySQL
- Certified in ITIL
- Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies
- in processing automation using robotics.
- Previous
- in a financial/insurance institution will be an added advantage.
- in Data analytic and Power BI will be an added advantage.
- Membership to relevant IT bodies.