Job in Kenya
SUPERVISOR – TECHNICAL & FIELD OPERATIONS
CountyNairobiCityNairobiContractFull TimePosted2026-08-13Close dateNot specifiedExperience10 yearsSourceBrighterMonday KenyaSalaryKSh 60,000 - 75,000
supervisortechnical operationsfield operationsIT & TelecomsNairobifull timesenior levelteam managementcustomer supportinstallationssalesfactory
AI summary
Dira HR Solutions is hiring a Technical & Field Operations Supervisor in Nairobi to oversee technical and field teams handling installations, repairs, maintenance, and customer support. The role requires a Bachelor's degree, 10 years of experience, and strong leadership skills to manage multi-location teams, field operations, and performance reporting. Salary is KSh 60,000–75,000 on a full-time basis.
- Senior-level supervisory role managing technical and field teams
- KSh 60,000–75,000 monthly salary
- Requires Bachelor's degree and 10 years of experience
- Full-time, 8 to 5 working hours in Nairobi
- Multi-location staff management and field operations oversight
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 60,000 - 75,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest SUPERVISOR – TECHNICAL & FIELD OPERATIONS evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dira HR Solutions and the role in Nairobi.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this SUPERVISOR – TECHNICAL & FIELD OPERATIONS role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dira HR Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- SUPERVISOR – TECHNICAL & FIELD OPERATIONS
- Dira HR Solutions
- Software & Data
- Today
- Easy apply
- New
- Nairobi
- Full Time
- IT & Telecoms
- KSh
- 60,000 - 75,000
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- Job summary
- The Supervisor will be responsible for overseeing and coordinating the Client’s technical and field teams to ensure that installations, repairs, maintenance, customer support and other assigned activities are delivered efficiently, professionally and within agreed timelines.
- Min Qualification:
- Bachelors
Experience
- Level:
- Senior level
- Length:
- 10 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- Minimum Qualifications
- Diploma or Bachelor's degree in
- Information Technology,
- Telecommunications, Business Administration, Operations Management or a
- related field.
- 10–15 years of relevant professional experience.
- At least
- 6
- years'
- supervising technical, field or service teams.
- Demonstrated
- managing employees across multiple
- locations.
- in a technical service environment involving printers, photocopiers, office
- automation equipment, ICT systems, ETR/POS equipment or related technology will
- be highly advantageous.
- Previous
- in a customer-facing technical service
- environment is preferred.
- Valid driving licence is strongly preferred.
- KEY
- COMPETENCIES
- The successful candidate should demonstrate:
- Strong people and team management skills
- Technical understanding and practical problem-solving ability
- Strong field operations management
- Customer service orientation
- Accountability and ownership
- Good judgement and decision-making
- Strong communication and interpersonal skills
- Ability to manage teams across different locations
- Conflict resolution skills
- Planning and organisational ability
- Ability to work under pressure
- High level of integrity and professionalism
- Strong follow-through and attention to detail
- TRAVEL
Requirements
KEY
Responsibilities
- 1. Team Supervision &
- Coordination
- Supervise technical and field-based employees across different
- locations.
- Allocate daily assignments and ensure employees clearly understand
- their responsibilities.
- Monitor staff attendance, punctuality, productivity and conduct.
- Follow up on completion of assigned jobs and ensure work is
- delivered within agreed timelines.
- Provide technical and operational guidance to team members where
- appropriate.
- Coach, mentor and develop team members to improve performance.
- Identify performance gaps and recommend appropriate corrective
- action.
- Promote professionalism, accountability and teamwork across the
- field teams.
- 2. Field Operations Management
- Coordinate daily field operations, including equipment
- installations, maintenance, repairs and customer service assignments.
- Conduct regular field visits to monitor employees and assess the
- quality of work being undertaken.
- Ensure technicians are appropriately deployed based on workload,
- location and technical requirements.
- Monitor the progress of outstanding service calls and ensure timely
- closure.
- Identify recurring operational challenges and recommend practical
- solutions.
- Ensure appropriate tools, equipment, spare parts and other
- resources are available for field assignments.
- Monitor proper use and care of company equipment, tools and
- vehicles.
- 3. Customer Service & Technical
- Support
- Ensure field teams maintain high standards of customer service.
- Support the resolution of escalated customer complaints and
- technical issues.
- Follow up on unresolved technical issues until satisfactory
- resolution is achieved.
- Coordinate with customers regarding service visits, installations
- and maintenance schedules.
- Ensure customer feedback is captured and communicated to
- management.
- Monitor customer service turnaround times and identify areas
- requiring improvement.
- 4. Multi-Location Staff
- Management
- Maintain regular communication with employees working outside the
- main office.
- Conduct scheduled and unscheduled visits to regional teams and
- operational locations.
- Ensure staff working in different branches and field locations
- remain aligned with company policies, procedures and operational
- expectations.
- Coordinate staff deployment between locations when required.
- Monitor the operational needs and challenges of teams working in
- different regions.
- Provide management with regular updates on regional staffing and
- operational matters.
- 5. Performance Management &
- Reporting
- Monitor individual and team performance against agreed targets and
- service standards.
- Maintain accurate records of field activities, assignments and
- completed jobs.
- Prepare weekly and monthly operational reports for management.
- Track outstanding jobs, turnaround times, customer complaints and
- service issues.
- Identify trends affecting team productivity and service delivery.
- Participate in performance reviews and provide objective feedback
- on team members.
- Recommend training and development needs for technical and field
- staff.
- 6. Inventory, Equipment &
- Asset Management
- Monitor the use and movement of technical equipment, tools and
- spare parts.
- Ensure company assets assigned to field employees are properly
- maintained and accounted for.
- Work closely with stores/procurement teams to ensure technicians
- have the required materials and spare parts.
- Report losses, damages, misuse or other asset-related concerns
- promptly.
- Support proper documentation of equipment issued to employees and
- customers.
- 7. Health, Safety &
- Compliance
- Ensure field teams comply with company policies and operational
- procedures.
- Promote safe working practices during installations, repairs and
- field assignments.
- Identify and report safety and operational risks.
- Ensure incidents and workplace concerns are promptly escalated.
- Ensure employees maintain professional standards when representing the Client at customer premises.
- 8. Cross-Functional Coordination
- Work closely with the Sales, Finance, Procurement, Stores and
- Administration teams.
- Coordinate with Sales teams to support customer installations and
- technical requirements.
- Provide technical and operational feedback to management.
- Support the effective handover of customers and projects between
- sales and technical teams.
- Participate in operational meetings and contribute to continuous
- improvement initiatives.
- QUALIFICATIONS
- &
REQUIREMENT
- · This is a field-based supervisory position and not a purely office-based
- role.
- · The
- successful candidate must be willing
- and able to travel regularly to locations where the Client’s
- employees, branches, customers and service assignments are based.
- · The
- Supervisor is expected to maintain regular
- physical engagement with field teams, rather than managing the entire
- team remotely.
- PERSONAL ATTRIBUTES
- We are looking for a
- mature, experienced and
- hands-on supervisor
- who is comfortable taking ownership, working with
- technical teams, interacting with customers and travelling to different locations
- to ensure operations run effectively.
- The successful candidate should be someone who can lead from the front, solve problems, hold
- people accountable and maintain strong relationships with both employees and
- customers.
- Apply via: https://forms.gle/EfXwkLLDq4N2nwSq5
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-17.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.