Supervisor Property Executive (Tele Sales & Research)
AI summary
Tatu City Limited is hiring a Supervisor Property Executive (Tele Sales & Research) in Nairobi to lead the tele sales team and oversee the research function. The role focuses on driving productivity, quality, coaching, performance management, and continuous improvement while maintaining a consistent pipeline of high-quality leads. Candidates need a higher diploma or bachelor's degree, at least 3 years in tele sales or contact centre operations, and 1 year in a supervisory or team lead role.
- Leads Property Executive tele sales team and oversees research function
- Accountable for productivity, quality, coaching and performance management
- Requires higher diploma or bachelor's degree in business, sales, marketing or related field
- Minimum 3 years tele sales/contact centre experience plus 1 year supervisory experience
- Salesforce/CRM experience required
- Based in Nairobi
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Supervisor Property Executive (Tele Sales & Research) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tatu City Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Mimus Jobs Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Mimus Jobs Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Supervisor Property Executive (Tele Sales & Research) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tatu City Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Supervisor leads the Property Executive (Tele Sales) team and provides oversight to the Research function. The role is accountable for driving productivity, quality, discipline, coaching, performance management and continuous improvement while ensuring a consistent pipeline of high-quality leads. The Supervisor identifies capability gaps, liaises with HR and relevant stakeholders to coordinate training, and plays an active role in designing, facilitating and evaluating training programs, SOPs and coaching interventions.
Key
Responsibilities
- Lead daily tele sales operations and supervise team performance.
- Monitor attendance, punctuality, schedule adherence and break compliance.
- Conduct huddles, one-on-one coaching and performance reviews.
- Drive achievement of activity, quality and conversion Key Performance Indicators.
- Review calls and provide structured coaching.
- Identify training needs through Quality Analysts and Key Performance Indicators analysis.
- Coordinate training with HR, Quality Analysts and Operations.
- Design and deliver refresher training, role plays and SOP updates.
- Support onboarding and mentoring new Property Executives.
- Oversee Research Property Executives to ensure timely delivery of accurate call-ready leads.
- Ensure Salesforce is maintained as the book of record.
- Coordinate with Real Estate Advisors to improve conversion and feedback loops.
- Drive continuous process improvement and compliance.
Requirements
Required Qualifications &
Experience
- Higher Diploma or bachelor’s degree in business administration, sales, marketing, communications, real estate, information management or a related discipline.
- Minimum 3 years’
- in tele sales /contact Centre operations.
- At least 1 year in a supervisory, coaching or team lead capacity.
- Salesforce/CRM experience.
- Qualifications
- BA/BSc/HND
- Required
- 3 years
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