Specialist, IT Platform Support Operations
AI job insight
NCBA is hiring an IT Platform Support Operations Specialist in Nairobi to provide first-level support for service requests and incidents, and to perform daily Close of Business activities across core platforms. The role applies incident and problem management processes to improve support for the Fintech's internal and external customers. It is a full-time position working 8 to 5, closing on 8 November 2026.
- First-level IT platform support and incident management role
- Full-time, 8 to 5 working hours in Nairobi
- Reports to Senior Manager, IT Platform Support Operations
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NCBA is hiring an IT Platform Support Operations Specialist in Nairobi to provide first-level support for service requests and incidents, and to perform daily Close of Business activities across core platforms. The role applies incident and problem management processes to improve support for the Fintech's internal and external customers. It is a full-time position working 8 to 5, closing on 8 November 2026.
- First-level IT platform support and incident management role
- Full-time, 8 to 5 working hours in Nairobi
- Reports to Senior Manager, IT Platform Support Operations
- Only 1 position available
- Application deadline is 8 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in internship, technology, IT SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Specialist, IT Platform Support Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA and the role in Nairobi.
- Add concrete examples related to internship, technology, IT Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-08.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-08
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Specialist, IT Platform Support Operations role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
N
Specialist, IT Platform Support Operations
NCBA
Software & Data
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Specialist, IT Platform Support Operations
Department:
Digital Business
Reports to:
Senior Manager, IT Platform Support Operations
Unit:
Operations
Positions:
1
Country: Kenya
Closing on:
8 November 2026
The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
Specialist, IT Platform Support Operations
Department:
Digital Business
Reports to:
Senior Manager, IT Platform Support Operations
Unit:
Operations
Positions:
1
Country: Kenya
Closing on:
8 November 2026
The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
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