Ship's Store Customer Services Manager
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Amentum is seeking a Ship's Store Customer Services Manager in Mombasa to oversee daily store operations, customer service, team coordination, compliance, and reporting. The role requires at least three years of relevant supervisory experience and offers a full-time schedule from 8 to 5.
- Manage daily Ship's Store customer service operations
- Lead, train, schedule, and evaluate customer service staff
- Ensure compliance with company, government, inventory, and cash-handling policies
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Amentum is seeking a Ship's Store Customer Services Manager in Mombasa to oversee daily store operations, customer service, team coordination, compliance, and reporting. The role requires at least three years of relevant supervisory experience and offers a full-time schedule from 8 to 5.
- Manage daily Ship's Store customer service operations
- Lead, train, schedule, and evaluate customer service staff
- Ensure compliance with company, government, inventory, and cash-handling policies
- Requires at least three years of customer service supervisory experience
- Full-time working hours from 8 to 5
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Ship's Store Customer Services Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Amentum and the role in Mombasa.
- Add concrete examples related to driver, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Ship's Store Customer Services Manager role in driver, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Amentum before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
A
Ship's Store Customer Services Manager
Amentum
Customer Service & Support
Today
New
Mombasa
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Job Responsibilities:
Customer Service Operations
: Managing day-to-day operations of the Ship's Store, ensuring all aspects of customer service run smoothly and efficiently.
Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectation Resolving customer service issues in a calm, professional, and efficient manner,
including responding to complaints and facilitating resolutions.
Monitoring feedback from patrons and identifying opportunities for improvement in customer service processes.
Supervision and Team Coordination
:
Leading and supervising the customer service team, ensuring performance aligns with established company standards.
Training, mentoring, and coaching staff to maintain high levels of professionalism and customer service proficiency.
Organizing work schedules and assignments to ensure effective service coverage during operating hours.
Conducting performance evaluations and providing constructive feedback to team members for improvement.
· Compliance and Reporting:
Overseeing compliance with all applicable policies, procedures, and regulations related to customer service and retail operations.
Managing records, registers, and reporting documentation for customer service activities, ensuring accuracy and timely reporting to management.
Ensuring that store inventory, cash handling, and transactions comply with company and governmental policies.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualifications:
· A minimum of three (3) years of experience as a customer service supervisor or similar role.
· Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
· Exceptional customer service and interpersonal skills with a proven ability to handlechallenging customer situations with professionalism and diplomacy.
· Effective communication skills to interact with team members, management, and patrons effectively.
· Strong organizational and time management skills to oversee tasks and schedules in a fast- paced retail environment.
· Working knowledge of retail operations, including customer service standards, cash handling, and merchandising.
· Must be in possession of a valid passport and be able to travel internationally.
· Passport should be valid for a minimum of one (1) year or more at the time of hiring.
· Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
· Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
· Must be able to obtain and maintain facility credentials/authorization.
· Must be able to speak, read, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications
- · Familiarity with Ship's Store operations or Navy retail policies and procedures.
- · Experience within a military or government-operated retail operation, including knowledge of applicable policies and requirements.
- · Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
- · Valid country driver's license.
- · Training or certifications in customer service, retail management, or leadership.
- Job Responsibilities:
- Customer Service Operations
- : Managing day-to-day operations of the Ship's Store, ensuring all aspects of customer service run smoothly and efficiently.
- Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectation Resolving customer service issues in a calm, professional, and efficient manner,
- including responding to complaints and facilitating resolutions.
- Monitoring feedback from patrons and identifying opportunities for improvement in customer service processes.
- Supervision and Team Coordination
- :
- Leading and supervising the customer service team, ensuring performance aligns with established company standards.
- Training, mentoring, and coaching staff to maintain high levels of professionalism and customer service proficiency.
- Organizing work schedules and assignments to ensure effective service coverage during operating hours.
- Conducting performance evaluations and providing constructive feedback to team members for improvement.
- · Compliance and Reporting:
- Overseeing compliance with all applicable policies, procedures, and regulations related to customer service and retail operations.
- Managing records, registers, and reporting documentation for customer service activities, ensuring accuracy and timely reporting to management.
- Ensuring that store inventory, cash handling, and transactions comply with company and governmental policies.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.
- Required Qualifications:
- · A minimum of three (3) years of experience as a customer service supervisor or similar role.
- · Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
- · Exceptional customer service and interpersonal skills with a proven ability to handlechallenging customer situations with professionalism and diplomacy.
- · Effective communication skills to interact with team members, management, and patrons effectively.
- · Strong organizational and time management skills to oversee tasks and schedules in a fast- paced retail environment.
- · Working knowledge of retail operations, including customer service standards, cash handling, and merchandising.
- · Must be in possession of a valid passport and be able to travel internationally.
- · Passport should be valid for a minimum of one (1) year or more at the time of hiring.
- · Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
- · Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
- · Must be able to obtain and maintain facility credentials/authorization.
- · Must be able to speak, read, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
- · Familiarity with Ship's Store operations or Navy retail policies and procedures.
- · Experience within a military or government-operated retail operation, including knowledge of applicable policies and requirements.
- · Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
- · Valid country driver's license.
- · Training or certifications in customer service, retail management, or leadership.
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