Servicing Officer – Life Business
AI summary
Old Mutual Kenya is hiring a Servicing Officer for its Life Business unit in Nairobi. The role focuses on administering Group Life and Credit Life schemes, processing policy transactions, maintaining accurate records, and ensuring regulatory compliance. Candidates need 1–2 years of insurance operations experience and a relevant bachelor’s degree.
- Role focused on Group Life and Credit Life scheme servicing
- Requires 1–2 years’ experience in insurance operations
- Bachelor’s degree in Commerce, Business, Insurance, Finance or related field
- Progress towards AIIK, ACII or LOMA qualification is an added advantage
- Based in Nairobi with internal coordination across underwriting, claims and finance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Servicing Officer – Life Business evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Old Mutual Kenya and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Mimus Jobs Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Mimus Jobs Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Servicing Officer – Life Business role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Old Mutual Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Servicing Officer is responsible for supporting the administration and ongoing servicing of Group Life and Credit Life schemes. This includes managing policy data, handling member movements, processing endorsements, and ensuring timely documentation. The role ensures accuracy, compliance, and a seamless client
Experience
- through effective coordination with internal teams and external partners.
- KEY TASKS AND
- 1–2 years’
- in insurance operations
- Familiarity with life insurance products and systems
- QUALIFICATIONS
- Bachelor’s degree in Commerce, Business Administration, Insurance, Finance, or a related business field
- Progress towards Professional insurance qualification (e.g., AIIK, ACII, LOMA)
- Qualifications
- BA/BSc/HND
- Required
- 1 - 2 years
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Responsibilities
- Process policy servicing transactions including member additions, deletions, benefit amendments, and other scheme endorsements
- Maintain accurate member and policy records within the administration system and ensure data integrity
- Generate and issue policy documentation including certificates, schedules, debit notes, and related correspondence
- Reconcile member and premium data to ensure accuracy and consistency across systems and records
- Respond to servicing enquiries from clients, brokers, and intermediaries within agreed service levels
- Support scheme onboarding, renewals, and ongoing policy administration activities
- Collaborate with underwriting, claims, finance, and other stakeholders to resolve servicing issues and support operational efficiency
- Prepare servicing reports and monitor outstanding actions, endorsements, and service performance indicators
- Maintain complete and audit-ready records in accordance with company policies and regulatory
Requirements
- Ensure compliance with AML, KYC, Data Protection, and other applicable regulatory and internal
- while safeguarding customer information
- SKILLS AND COMPETENCIES
- Strong attention to detail and accuracy in data handling
- Excellent organizational and follow-up skills
- Customer service orientation and responsiveness
- Good interpersonal and communication skills
- Ability to manage multiple tasks under tight deadlines
- Familiarity with policy administration systems and Excel
- KNOWLEDGE &