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ServiceNow Developer

International Rescue Committee Nairobi, Kenya Full Time Posted 2026-09-01
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CountyNairobiCityNairobiContractFull TimePosted2026-09-01Close dateNot specifiedExperienceNot specifiedSourceJobWeb Kenya
ServiceNow DeveloperIT/TelecomNairobiFull TimePlatform AdministrationWorkflow ConfigurationIntegrationsHumanitarian NGOsecurityinternshipentregadorseguranca
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AI summary

The International Rescue Committee is hiring a ServiceNow Developer in Nairobi to support administration, configuration, maintenance, reporting, testing, and end-user support of its ServiceNow platform. The role involves Tier 1/2 support, workflow and catalog configuration, scripting, integrations, testing, documentation, and training under the guidance of the Senior System Administrator.

  • ServiceNow platform administration, configuration, and end-user support
  • Tier 1 and Tier 2 incident and request support with escalation path
  • Workflow, catalog, reporting, and integration work across core modules
  • Reports to Associate Director, Business Systems — IT
  • Training and documentation responsibilities included

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest ServiceNow Developer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to International Rescue Committee and the role in Nairobi.
  • Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • JobWeb Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this ServiceNow Developer role in security, internship?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research International Rescue Committee before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

  • Job Overview/Summary:
  • The
  • ServiceNow Developer
  • will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform.
  • The role will assist with ServiceNow enhancements, workflow configuration, catalog updates, reports, dashboards, testing, and platform support under the technical direction and mentorship of the Senior System Administrator.
  • This position will work closely with IT teams, business stakeholders, product owners, and internal ServiceNow users to understand issues, gather requirements, support configuration changes, and help improve the overall user experience.
  • The
  • ServiceNow Developer
  • will provide Tier 1 and Tier 2 support for ServiceNow-related incidents and requests, escalating complex technical, scripting, integration, security, and platform architecture issues to the Senior System Administrator as needed.
  • The role will contribute to platform stability, documentation, user adoption, release testing, and continuous improvement while following IRC standards, ITIL practices, change management processes, and ServiceNow best practices.
  • Major

Responsibilities

  • Provide Tier 1 and Tier 2 end-user support for ServiceNow-related incidents, requests, access issues, reporting questions, catalog items, and basic configuration issues; escalate complex issues to the Senior System Administrator as needed.
  • Administer and maintain core ServiceNow platform components, including users, groups, roles, assignment groups, forms, lists, tables, reports, dashboards, notifications, and knowledge articles.
  • Configure and maintain ServiceNow solutions across core modules, including Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
  • Support configuration and enhancement of catalog items, record producers, workflows, approvals, forms, reports, dashboards, and automation using ServiceNow configuration tools and Flow Designer.
  • Assist with ServiceNow scripting and platform customizations, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, scheduled jobs, and notifications, under the technical direction of the Senior System Administrator.
  • Support, maintain, test, and troubleshoot ServiceNow integrations with other enterprise systems under the guidance of the Senior Developer, using approved integration methods such as REST/SOAP APIs and IntegrationHub where applicable.
  • Collaborate with stakeholders, IT teams, product owners, and the Senior System Administrator to gather requirements, document user stories, clarify issues, and support the delivery of ServiceNow enhancements.
  • Participate in Quality Assurance, regression testing, release validation, and User Acceptance Testing by preparing test cases, documenting results, logging defects, and supporting stakeholder testing activities.
  • Support ServiceNow upgrades, patches, releases, and update set validation by assisting with impact review, testing, defect documentation, remediation tracking, and post-release validation.
  • Develop and maintain reports, dashboards, and analytics to support operational performance, trend analysis, compliance, and decision-making.
  • Produce and maintain technical documentation, configuration documentation, user guides, admin guides, training materials, and Knowledge Base articles related to ServiceNow functionality and platform support.
  • Support agile delivery by helping prioritize, estimate, update, and complete assigned stories, tasks, incidents, and requests while communicating progress, risks, and blockers to the Senior System Administrator and relevant stakeholders.
  • Develop training materials and conduct ServiceNow training sessions for users, administrators, and stakeholders as needed, including at least once per quarter
  • .
  • Key Working Relationships:
  • Position Reports to
  • : Associate Director, Business Systems — IT
  • Receives technical direction, guidance, and mentorship from the Senior Developer.
  • Internal Contacts: IT teams, ServiceNow users, business stakeholders, product owners, and system stakeholders.
  • Job

Requirements

  • Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent professional experience.
  • Minimum of 3 years of hands-on
  • ServiceNow Certified Application Developer certification preferred.

Experience

  • with ServiceNow development.
  • ServiceNow Certified System Administrator certification required.
  • supporting core ServiceNow modules such as Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
  • with user administration, group management, role assignments, access support, and basic security administration.
  • configuring and maintaining ServiceNow forms, lists, tables, catalog items, record producers, reports, dashboards, workflows, and notifications.
  • Basic to intermediate JavaScript
  • within the ServiceNow platform, including exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs.
  • supporting testing, release validation, documentation, and end-user training.
  • Strong analytical, troubleshooting, communication, and documentation skills.
  • Ability to work collaboratively with technical teams, business stakeholders, and end users.
  • with Flow Designer, approvals, automation, and platform process improvements.
  • supporting ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or other approved integration methods.
  • with Service Portal configuration and enhancement, including pages, widgets, catalog experiences, and user-facing functionality.
  • with Automated Test Framework, regression testing, update sets, patches, upgrades, and release validation.
  • supporting ITIL-based processes and ServiceNow platform best practices.

Preferred Qualifications

Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-05.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.