Service Desk Coordinator
AI summary
Gap Recruitment Services Limited is hiring a Service Desk Coordinator in Nairobi to support after-sales service operations. The role focuses on preparing commercial quotations, tracking approvals, coordinating preventive maintenance schedules, and liaising with internal teams and clients. It suits a detail-oriented candidate with strong coordination, customer service, and administrative skills in a technical or service-focused environment.
- Prepare and follow up on commercial quotations for parts, repairs, and replacements
- Coordinate preventive maintenance schedules and client approvals
- Support client communication and internal team follow-ups
- Diploma or degree in Business Administration, Engineering, or related field
- 1–2 years experience in coordination, sales support, or customer service
- Proficient in Microsoft Excel and Word; CRM or service software is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Desk Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gap Recruitment Services Limited and the role in Nairobi.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Desk Coordinator role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gap Recruitment Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Our client is seeking a highly organized, proactive, and detail-oriented Service Desk Coordinator to support the smooth delivery of after-sales service operations.
The role will be responsible for converting findings from preventive maintenance visits, call-outs, and support issues into accurate and timely commercial quotations. The successful candidate will also work closely with the Support Coordinator to keep preventive maintenance schedules on track, follow up on outstanding client approvals, and provide effective client communication.
This is an excellent opportunity for someone with strong coordination, customer service, quotation preparation, and administrative skills who enjoys working in a technical and service-focused environment.
Key
Responsibilities
- Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
- Track quotations through to client approval and proactively follow up on outstanding or pending quotations.
- Work closely with the Support Coordinator to ensure preventive maintenance schedules are kept up to date and visits are planned and completed on time.
- Monitor items identified for replacement or repair and ensure they are resolved and closed out before the next scheduled preventive maintenance visit.
- Provide backup client communication, including responding to service-related emails and enquiries.
- Maintain accurate and up-to-date records of quotations, approvals, follow-ups, and preventive maintenance scheduling status.
- Liaise with the Presales and Support teams to gather accurate technical and commercial information required for quotation preparation.
- Assist the Presales team with commercial quotations for project-related activities in addition to after-sales quotations.
- Follow up with relevant internal teams to ensure client requests and service-related actions are progressing within agreed timelines.
- Support the wider Support Department with coordination and administrative activities as required.
- Proactively identify potential delays, outstanding actions, or gaps and escalate them to the relevant team members.
- Contribute to the smooth and efficient delivery of after-sales services and overall customer satisfaction.
- Qualifications &
Experience
- Diploma or Degree in Business Administration, Engineering, or a related field.
- 1–2 years of
- in coordination, sales support, customer service, or a similar role.
- within a technical, security, engineering, or service-oriented industry will be an added advantage.
- Proficient in Microsoft Excel and Word.
- Familiarity with CRM, quotation, or service management software is an advantage.
- Strong organizational skills with the ability to manage multiple quotations, follow-ups, and deadlines simultaneously.
- Good written and verbal communication skills, with the ability to draft clear and professional client correspondence.
- Strong attention to detail and accuracy.
- Proactive approach with the ability to identify and flag potential issues before they become delays.
- Ability to work effectively with multiple teams and stakeholders.
- Strong customer service and relationship management skills.
- Key Competencies
- Quotation preparation and follow-up
- Service coordination
- Customer service
- Administrative and organizational skills
- Attention to detail
- Time management and prioritization
- Written and verbal communication
- Stakeholder coordination
- Problem-solving
- Proactive follow-up
- Microsoft Office proficiency
- Teamwork and collaboration
- Who Will Excel in This Role?
- We’re looking for someone who:
- Is highly organized and comfortable managing multiple tasks and deadlines.
- Has a strong eye for detail and takes pride in producing accurate quotations and records.
- Is proactive in following up on outstanding quotations, approvals, and service activities.
- Communicates professionally and confidently with both clients and internal teams.
- Can identify potential delays and take action before they affect service delivery.
- Works well in a fast-paced, technical service environment.
- Is dependable, responsive, and committed to delivering excellent customer service.
- Enjoys coordinating people, information, and processes to keep operations running smoothly.