Senior Talent Operations Specialist
AI summary
CloudFactory is hiring a Senior Talent Operations Specialist in Nairobi for a full-time, fixed-term 9-month role. You will own key employee lifecycle and talent operations processes, including onboarding, offboarding, audits, employee relations casework, and process improvements. The position requires 4–6 years of experience and a BA/BSc/HND in Human Resources or a related field.
- Full-time, fixed-term 9-month employee position
- Based in Nairobi with hybrid work setup
- Owns onboarding, offboarding, audits, and employee relations casework
- Requires 4–6 years of HR operations experience
- BA/BSc/HND and strong HRIS/technology skills required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time, Fixed-Term (9 months) contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Talent Operations Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Talent Operations Specialist role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Senior Talent Operations Specialist
- Job Type
- Contract
- ,
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
Experience
4 - 6 years
Location
Nairobi
Job Field
Human Resources / HR
Role Summary
As a Senior Talent Operations Specialist, you will independently own key employee lifecycle and talent operations processes, from onboarding and offboarding program design to complex audits and employee relations casework. You will partner with regional Talent teams and business stakeholders to improve processes, adopt new technology, and ensure consistent, compliant execution across the organization. This is a great opportunity to deepen your HR operations expertise within a mission-driven, fast-scaling organization.
Please note:
This is a full-time, fixed-term employee position with an expected duration of 9 months.
in HR operations, talent operations, or employee relations.
Nice-to-have skills (preferred)
designing or improving global onboarding/offboarding programs.
conducting employee relations investigations.
Check how your CV aligns with this job
Method of Application
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Responsibilities
- Employee Lifecycle Management
- Support the development and implementation of onboarding and offboarding processes, helping ensure a seamless transition for employees joining or leaving the organization.
- Collaborate with regional Talent teams to tailor employee lifecycle programs to meet local legal
Requirements
- and cultural norms.
- Analyze data from employee lifecycle stages to identify trends and opportunities for enhancing engagement and retention.
- Process Management
- Take ownership of specific Talent processes or initiatives, contributing to the design, implementation, and evaluation of process improvements that drive efficiency and effectiveness.
- Champion the use of technology and digital tools to optimize Talent processes, leveraging data analytics and automation to enhance decision-making and user experience.
- Support the delivery of training sessions for Talent practitioners and business partners on process standards and best practices.
- Communication and Correspondence
- Draft complex employee relations communications, including investigative reports and case summaries.
- Communicate effectively with internal and external stakeholders on sensitive matters.
- Communicate complex Talent policies and procedures to employees and managers.
- Audit and Compliance
- Independently conduct internal and external audits on employee relations processes to identify areas for improvement and ensure compliance with relevant laws and regulations.
- Conflict Resolution
- Independently mediate and facilitate conflict resolution between employees.
- Conduct investigations of minor employee relations issues.
- Must-have skills (required)
- Talent process knowledge: possesses in-depth knowledge of talent management processes and their impact on employee relations outcomes, providing insights and recommendations.
- Systems proficiency: uses advanced technology skills to optimize HRIS and other systems, ensuring data is effectively managed and utilized to support employee relations initiatives.
- Stakeholder relationship management: cultivates strong partnerships with key stakeholders, including colleagues in Talent and people managers, to address employee relations matters.
- Communication and customer service skills: exhibits strong communication and customer service skills, navigating sensitive situations with professionalism and empathy.
- Decision-making: demonstrates sound judgment and discretion in making decisions on complex employee relations matters, balancing organizational needs with legal
- and employee interests.
- Problem-solving and conflict resolution: demonstrates advanced problem-solving and conflict resolution skills, analyzing complex situations to develop effective resolutions.
- Change management: provides expertise and support in change management efforts related to employee relations, ensuring organizational changes are effectively communicated and implemented.
- Academic and professional
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 4–6 years of