Senior Relationship Manager-Energy
AI summary
KCB Bank Kenya is hiring a Senior Relationship Manager-Energy in Nairobi to drive sector strategy, revenue growth, and key client relationships within the energy portfolio. The role focuses on sales execution, cross-selling, credit quality, and risk management. Candidates need a business/finance degree and significant banking and relationship management experience.
- Senior relationship management role focused on the energy sector
- Based in Nairobi with full-time employment at KCB Bank Kenya
- Targets revenue, fees, commissions, assets, liabilities and customer growth
- Requires strong credit, financial analysis and portfolio management skills
- Emphasizes client retention, cross-selling and compliance with credit policy
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Relationship Manager-Energy evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KCB Bank Kenya and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Relationship Manager-Energy role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KCB Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Main Duties &
Responsibilities
Implement sector strategy in line with the overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders
Sales and business growth:
Execute client deals in line with developed strategic client plans.
Execute sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross- selling of existing and new products to existing and new clients.
Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
Drive the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.
Relationship Management:
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Sector Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
Account monitoring
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
Risk Management
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
Key Performance Indicators:
Revenue Growth
Fees and Commissions
Partnerships/Agreements
NFIs
New Business
% Achievement of revenue budget
% Achievement of Return on Equity
Client retention rate
Renewal rate
Improved client
Experience
- (NPS and CES)
- Effective risk management
- NPL
- PAR
- Quality internal and external relationships (e.g., with customers, internal and external stakeholders)
- Academic & Professional Qualification
- University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Desirable
- Professional qualifications (CPA, ACCA, AKIB)
- Master’s degree in a relevant field from a recognized institution is an added advantage.
- Post graduate and or Banking qualifications will be an added advantage
- Professional qualification in sales / marketing
- Work
- & Skills
- Essential:
- Seven (7) years’ banking
- in the Financial/banking sector, five (5) of which should be in Relationship Management.
- Credit and Financial Analysis
- Client Portfolio Management
- Knowledge of Trade and Transaction Banking products
- Digital Savvy and Computer literacy
- Entrepreneurial and Commercial thinking
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions;
- Desirable:
- Prior
- of dealing with customers
- High degree of interpersonal skills when dealing with a range of people and situations.
- Good computer skills
- Negotiation and Influencing skills
- Planning and personal organization