Senior Quality Specialist
AI summary
CloudFactory is hiring a Senior Quality Specialist in Nairobi on a full-time hybrid basis. The role involves leading quality assurance reviews, audits, process improvement, service level management, and knowledge management activities. Candidates need a bachelor's degree in a related field and 4–6 years of experience.
- Full-time hybrid role based in Nairobi
- Lead quality assurance reviews, audits, and process improvement
- Requires 4–6 years of relevant experience
- Bachelor's degree in Quality Management, Business Administration, or related field
- Opportunity to work in a mission-driven, fast-scaling organization
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, entregador, Quality ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Quality Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to factory, entregador, Quality Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Quality Specialist role in factory, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Senior Quality Specialist
- Job Type
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
Experience
4 - 6 years
Location
Nairobi
Job Field
Project and Program Management
Role Summary
As a Senior Quality Specialist, you will independently lead quality management activities, including quality assurance reviews, audits, and process improvement initiatives, while ensuring service delivery consistently meets agreed service levels. You will maintain and develop knowledge management systems, lead small collaborative projects, and provide training and guidance to colleagues on quality practices. This is a great opportunity to deepen your quality management expertise within a mission-driven, fast-scaling organization.
in quality management, quality assurance, or a related process/documentation role.
Nice-to-have skills (preferred)
leading process improvement initiatives across teams or projects.
Familiarity with quality management frameworks or standards (e.g., ISO 9001).
mentoring or training junior colleagues on quality practices
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
CloudFactory on jobs.workable.com
to apply
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Responsibilities
- Service Level Management
- Ensure that service delivery meets agreed service levels, implementing SLA/SLO benchmarking best practices and suggesting improvements.
- Analyze service delivery performance to identify actions required to maintain or improve levels of service.
- Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.
- Quality Management
- Contribute to quality management plans for projects.
- Conduct quality assurance reviews and support corrective actions.
- Contribute to the review of best practices and standards for a specific area or project, creating and updating documentation of methods and tools.
- Participate in process improvement initiatives and provide training and support on quality practices.
- Quality Assurance
- Contribute to the collection of evidence and the conduct of formal audits or reviews of activities.
- Examine records for evidence that appropriate testing and other quality control activities have taken place.
- Determine compliance with organizational directives, standards, and procedures, identifying non-compliances and abnormal occurrences.
- Change Control
- Develop, document, and implement changes based on requests for change.
- Apply change control procedures, tools, techniques, and processes to manage and report on change requests.
- Knowledge Management
- Maintain knowledge management systems and content to meet business needs.
- Support others in completing knowledge management activities and forming knowledge management habits.
- Configure and develop knowledge management systems and standards.
Requirements
- Must-have skills (required)
- Strategic thinking: able to develop plans and solutions that align with strategic goals, evaluating impacts with a comprehensive understanding of departmental and project strategy.
- Planning: able to independently develop detailed plans for projects or tasks, coordinate resources, track progress, and adjust plans as needed.
- Data analysis and interpretation: able to lead data analysis tasks, synthesizing data from multiple sources to develop insights from complex datasets.
- Problem-solving and decision-making: able to lead problem-solving initiatives, synthesizing information from multiple sources to resolve complex issues.
- Communication skills: effective communicator with a wide range of stakeholders, with excellent writing skills for complex reports and proposals, and skilled at presenting to larger groups and senior management.
- Collaboration and teamwork: able to initiate and lead small collaborative projects, encouraging team input and fostering a cooperative environment.
- Leadership: able to lead small teams, set clear objectives, delegate tasks, and monitor progress.
- Academic and Professional
- Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
- 4–6 years of