Senior Operations Specialist
AI summary
Bolt is hiring a Senior Operations Specialist in Nairobi to own marketplace health and pricing efficiency for its ride-hailing business in Kenya. The role involves data-driven pricing, supply quality, competitive intelligence, and cross-functional initiatives that directly improve rider and driver experience. Candidates need 5–7 years of operations, analytics, or consulting experience and strong quantitative skills.
- Owns marketplace KPIs including pickup ETA, search coverage, and cancellation rates
- Designs and executes pricing and category strategies for Kenya
- Leads cross-functional initiatives with Growth, Product, and Driver teams
- 5–7 years experience in operations, analytics, or consulting required
- Competitive salary plus stock options and wellness perks
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, motorista, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Operations Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bolt and the role in Nairobi.
- Add concrete examples related to driver, motorista, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Operations Specialist role in driver, motorista?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bolt before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
You will be responsible for marketplace health and pricing efficiency for Bolt’s ride-hailing marketplace in Kenya. Your role will involve balancing rider experience, including pickup ETA, search coverage and cancellations, with driver earnings, supply availability and retention through data-driven pricing, category and supply interventions.
Your role will have a direct and tangible impact through continuous improvement of the rider and driver
Experience
by ensuring a healthy marketplace, competitive pricing and an effective balance between supply and demand.
You will be working alongside other Operations team members and cross-functional stakeholders across Growth & Analytics, Product, Driver Growth, Driver Engagement, Riders, Fleet & Vehicles, Compliance and Customer Support. You will play a key role in translating marketplace data into actions, adapting global marketplace playbooks to Kenya’s specific dynamics and driving initiatives from analysis through to implementation.
Main tasks and
in Operations, Consulting, Analytics, Strategy, Marketplace Operations, a start-up or another fast-paced environment with a strong quantitative component.
You have a Bachelor’s Degree or higher in Business Management, Economics, Engineering, Finance, Statistics or related fields.
You are highly analytical and comfortable using data to diagnose marketplace challenges, identify opportunities and drive strategic and operational decision-making.
You have strong project management skills and
translating analysis into implemented actions, managing multiple priorities and leading cross-functional initiatives.
You are a strong collaborator and communicator with excellent English communication skills (both verbal and written), and you are comfortable working with stakeholders across Product, Analytics, Growth and Operations.
You demonstrate strong ownership, independence and attention to detail, with the ability to work towards ambitious goals and continuously improve and automate operational processes.
Why you’ll love it here
Accelerate your professional growth with unique career opportunities.
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
Take care of your physical and mental health with our wellness perks.
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
Connect with colleagues at annual company events and smaller team gatherings.
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Responsibilities
Own marketplace performance by monitoring core KPIs including pickup ETA, Search Coverage, Partner Acceptance Rate, Order-to-Finish Rate, Utilization and Rider Cancellation Rate, running the weekly Marketplace Health Review and translating insights into actions that improve rides and GMV.
Design and execute pricing strategies through regular competitive price benchmarking, pricing simulations and adjustment proposals, while owning category-level pricing across Non-LTO categories, EV, motorbike/2-wheeler, CBD, short-distance pricing and category laddering.
Improve supply quality and marketplace efficiency by managing driver-quality programmes, addressing completion and offline-trip behaviour, investigating dispatch and matching issues, and optimizing geographic polygons and search categories.
Own competitive intelligence by monitoring competitor pricing, promotions, incentives, market share, ASP and net rates, and translating market developments into recommendations for Bolt’s pricing, incentive and marketplace strategy.
Own marketplace reporting and performance tracking by continuously improving the Marketplace Operations Tracker, automating recurring checks, tracking driver incentive spend and ROI, and preparing weekly, monthly and quarterly marketplace performance reviews.
Lead cross-functional marketplace initiatives from planning to execution, collaborating closely with Growth & Analytics, Product, Driver Growth, Driver Engagement, Riders, Fleet & Vehicles, Compliance, Customer Support and Central Operations, while supporting ad hoc fraud and risk investigations affecting marketplace performance.
About you
You have 5 -7 years of