Senior Operations Officer
AI summary
Chai DT SACCO Society is hiring a Senior Operations Officer in Nairobi to direct and control daily branch operations, ensure compliance with SACCO policies, and manage cash and liquidity procedures. The role requires a Bachelor's degree in Business Administration, Finance, Marketing or equivalent, membership in a professional body, and at least 5 years of operational experience in a similar setup. The position is full-time at management level with an open salary and a deadline of 02/10/2026.
- Full-time management role overseeing daily branch operations
- Requires Bachelor's degree in Business Administration, Finance or Marketing
- Minimum 5 years operational experience in a similar setup needed
- Open salary with application deadline of 02/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Chai DT SACCO Society and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-02.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-02
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Operations Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Chai DT SACCO Society before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Senior Operations Officer
Date Posted: 18/09/2026
Job Type: Full Time
Job Level: Management
Employer: Chai DT SACCO Society
Industry: Finance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 02/10/2026
Finance Jobs, Chai DT SACCO Society Jobs. Senior Operations Officer oversees daily branch operations, ensures compliance with SACCO policies, and manages cash and liquidity procedures, requires a Degree in Business Administration, Finance, or Banking and 5+ years operational experience.
Purpose of the Job
To direct and control daily operations in the Branch/satellite office, ensuring that the Branch/satellite office Operations Unit is run effectively and efficiently in the spirit of quality service and risk management
Duties and
Responsibilities
- Operational Roles and
- Centrally manage the teller services and the operations function of the customer services
- Support the Branch Manager in rolling out new policies and guidelines relating to operations for both Branch operations
- Participate in budgetary and forward planning systems and process including annual, quarterly and ad hoc budgets
- Liaise with internal and external auditors and respond to queries, observations and recommendations
- Assist the Branch Manager in keeping operating expenses and head count of the section under control and within the agreed budget level.
- Streamline and improve current procedures and processes at the branch level and ensure workflow
- Approval of cash withdrawals and cheque deposits
- Approval of membership, ATM and M-Sacco
- Ensure timely application, collection, issuance and activation of ATM cards and PINS
- Ensure timely application and activation of M-Sacco, verify M-Sacco applications
- Ensure timely registration of new members
- Responsible for cascading the right quality service standards and monitoring performance of the team to ensure high quality customer service is provided.
- Assist the Branch Manager to interpret statistical information relating to the performance of the Branch and ensures remedial action is taken to keep performance in line with business objectives
- Support the Branch Manager to motivate and train staff to ensure performance is
- optimized, and level of staff competency is continuously upgraded
- Supervise the tellers and monitor reports and operations from the Branch’s Treasury, coordinate cash in transit service, investigate cash variances and ensure timely resolution.
- Supervise the Customer Care Officer and ensure that customer care standards of the Society are adhered to
- Perform any other duties as may be assigned from time to time
- Key Result Areas
- The accountability areas are as follows:
- Improve and sustain high standards of customer service
- Achievement of targets
- Increased awareness of Sacco’s products and services
- Timely resolution of customer service complaints
- Proficient interpersonal relations, communicative and sales skills
- An up and running expense allocation process and accounting processes
- Job Specifications
Education
- Bachelor’s degree in business administration, Finance, Marketing or Equivalent
- Membership in a professional body
- Skills Required
- IT Literacy
- Creative and innovative
- Excellent communication, influencing and presentation skills
- Minimum
Experience
- Required
- 5 years’ work
- in a similar set up