Senior Operations Manager, Kenya
AI summary
Uber is hiring a Senior Operations Manager in Nairobi to lead driver supply growth, onboarding, engagement, and retention across Kenya. The role blends data-driven strategy with on-the-ground execution to build a sustainable driver partner network. Candidates need at least five years of operations, consulting, or tech experience and strong analytical and communication skills.
- Owns end-to-end driver lifecycle from acquisition to retention
- Leads fleet partnerships, referral programs, and onboarding funnel optimization
- Requires minimum 5 years in operations, consulting, or tech
- Bachelor's degree in Finance, Engineering, or related quantitative field required
- Data-driven role requiring advanced Excel skills and SQL preferred
- Focus on driver NPS, earnings growth, and churn mitigation
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, part_time, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Operations Manager, Kenya evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Uber and the role in Nairobi.
- Add concrete examples related to driver, part_time, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Operations Manager, Kenya role in driver, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Uber before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
As a Senior Driver Operations Manager, you will be the heartbeat of our supply growth and retention strategy. You are responsible for the end-to-end driver lifecycle-ensuring we have the right number of drivers on the road, a seamless onboarding experience, and a highly engaged community. You will blend data-driven strategy with “on-the-ground” execution to build a sustainable and satisfied driver partner network.
What The Candidate Will Do
Onboarding & Funnel Optimization
Driver Engagement & Community
Experience, Earnings & Retention
What the Candidate Will Need:
Supply Strategy & Growth
Acquisition Strategy: Design and execute the roadmap for driver growth, utilizing diverse channels to ensure supply meets real-time market demand.
Channel Management: Lead the Uber Hero Network and other referral programs to optimize acquisition costs.
Fleet Partnerships: Identify, originate, and manage strategic fleet partnerships to scale supply in key territories.
Funnel Management: Own the driver onboarding journey, identifying friction points to improve conversion rates from “Sign-up” to “First Trip.”
Compliance & Verification: Define document
Requirements
- for various product tiers; manage third-party vendors for background checks and document verification.
- Educational Programming: Design and facilitate Driver Information Sessions (on-site and digital) to set new partners up for success.
- Multi-Modal Communication: Lead the driver engagement strategy across CRM, social media, podcasts, and in-person roundtables.
- Feedback Loops: Establish robust mechanisms to capture driver sentiment and translate feedback into actionable product or operational improvements.
- Brand Advocacy: Act as the primary voice of the brand within the driver community, ensuring transparency and trust.
- Satisfaction Metrics: Monitor and improve Driver NPS (Net Promoter Score) and overall platform satisfaction.
- Value-Added Partnerships: Negotiate and manage partnerships (fuel discounts, vehicle maintenance, insurance) that boost driver take-home pay and reduce operational costs.
- Churn Mitigation: Analyze driver behavior to implement retention programs that keep top-tier partners active on the platform.
- Min 5 years in Ops, Consulting, or Tech (Marketplace
Experience
preferred)
Bachelor’s degree in Finance, Engineering, or a related quantitative field.
Data-driven mindset with advanced Excel skills (SQL preferred)
High “Bias to Action,” comfort with ambiguity, and expert presentation skills.
Analytical & Logical Problem Solving: You don’t just report data; you use it to tell a story. You possess a deeply data-driven approach to identifying where problems exist, paired with the logical reasoning required to solve complex operational puzzles from the ground up.
Strategic Communication & Storytelling: Beyond standard updates, you excel at building presentations with compelling storylines. You can translate raw metrics into a narrative that secures buy-in from C-suite executives, while maintaining the empathy and clarity needed to engage with individual driver partners.
Adaptability & Bias to Action: You thrive in high-pressure environments and possess a natural bias to action. You are comfortable working with ambiguity, capable of making informed decisions and moving projects forward even when the roadmap isn’t fully defined or regulatory landscapes shift.
Operational Excellence: Proven
managing complex workflows, 3rd-party vendors, or large-scale community networks. You have a “builder” mentality and a track record of improving efficiency in every process you touch.