Senior Operations Manager
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BrighterMonday Consulting is seeking a Senior Operations Manager in Nairobi to oversee housekeeping, transportation, unit operations, maintenance, and office operations. The role reports to the CEO and requires a diploma, English communication, and four years of relevant experience.
- Reports directly to the Employment Chief Executive Officer
- Oversees housekeeping, transport, logistics, units, maintenance, and office operations
- Four years of experience with a diploma qualification
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BrighterMonday Consulting is seeking a Senior Operations Manager in Nairobi to oversee housekeeping, transportation, unit operations, maintenance, and office operations. The role reports to the CEO and requires a diploma, English communication, and four years of relevant experience.
- Reports directly to the Employment Chief Executive Officer
- Oversees housekeeping, transport, logistics, units, maintenance, and office operations
- Four years of experience with a diploma qualification
- Mid-level leadership opportunity in Nairobi
- Full-time working hours from 8 to 5
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive base salary (from KES 85,000/month) + high commissions;. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, internship, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Nairobi.
- Add concrete examples related to driver, internship, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Operations Manager role in driver, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Senior Operations Manager
BrighterMonday Consulting
Management & Business Development
Today
Easy apply
New
Kenya
Full Time
Shipping & Logistics
Confidential
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Job summary
The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location Nairobi, Kenya
Reports to Employment Chief Executive Officer
Full-time
Housekeeping; Transport & Logistics; Unit Operations; Repairs & Maintenance; Office Operations Role Purpose Level Senior Management
The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations.
This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters seamless cross-departmental coordination.
Key Responsibilities
- 1. Operational Leadership & Governance
- ● Provide management oversight and direction to departmental managers, supervisors, and team leads.
- ● Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items.
- ● Identify recurring operational failures, determine root causes, and implement sustainable process improvements.
- 2. Departmental Oversight
- ● Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness.
- ● Transportation & Logistics: Oversee daily transport management, route scheduling, fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance.
- ● Unit Operations & Readiness: Ensure high presentation standards across all units, manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows.
- ● Repairs & Maintenance: Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.
- ● Office Operations: Provide administrative oversight to ensure a secure, well-supplied, and functional workplace.
- Key Performance Indicators Specific targets will be agreed through the company’s operating plan. Performance Area Unit readiness Service quality Maintenance
- How Success Is Measured Units ready by agreed check-in and handover times
- Housekeeping inspection pass rate and reduction in repeat complaints Repair resolution time, preventive-maintenance completion and repeat defects
- Transport Cost & inventory Team performance Reporting Reporting
Requirements
- On-time assignment completion, fuel efficiency and vehicle downtime Budget adherence, inventory accuracy and reduced wastage Productivity, training completion and SOP compliance Timely, accurate trackers, risk updates and action closure
- ● Weekly departmental performance, unit-readiness, incidents and priority action update.
- ● Monthly operating-cost, maintenance, transport, inventory and service-quality review.
- ● Quarterly operational improvement, staffing and resource-planning recommendations.
- Qualifications & Experience
- ● Diploma or bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.
- ● At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred.
- ● Working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting and operational cost drivers.
- ● Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues.
- Core Competencies
- Operational leadership
- • Planning and prioritisation
- • Cost control
- • Quality assurance
- • Problem-solving
- • Team accountability • Vendor management
- • Risk management
- • Clear reporting
- Company Benefits
- Competitive base salary (from KES 85,000/month) + high commissions;
- potential equity package;
- fully remote work with flexible hours;
- young, dynamic, international team; real growth opportunities in a fast-scaling startup.
- About BrighterMonday Consulting
- We are the specialized HR advisory division of East Africa’s premier talent platform. We focus on creating strategic connections between exceptional professionals and forward-thinking organizations. When you apply for a role through our team, you enter a curated talent ecosystem. Our experts evaluate your unique skills, experience, and aspirations to align you with opportunities that don't just offer a job, but provide a platform for meaningful impact and long-term career growth
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