Senior Operations and Maintenance Specialist

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Senior Operations and Maintenance Specialist

Jobs Kenya

Full Time

Nairobi

Nairobi

Deadline:

27 November 2026

Posted

September 2, 2026

Purpose of the role

A property maintenance officer is responsible for maintaining the property and its fixtures and fittings in optimal condition, ensuring they meet established standards, while prioritizing customer satisfaction by resolving complaints and service tickets promptly.

This position is dedicated to performing proactive maintenance on operational assets to ensure optimal customer comfort.

Oversee a broad range of critical duties, including managing day-to-day operations to ensure seamless workflow efficiency. Develop and implement strategic initiatives aimed at enhancing productivity, reducing operational costs, and driving organizational growth. Lead cross-functional teams by fostering collaboration, assigning clear objectives, and providing mentorship to cultivate talent and maximize performance. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement data-driven solutions. Ensure adherence to company policies, industry regulations, and quality standards while maintaining high ethical and professional conduct. Act as a liaison between senior leadership and operational staff to align departmental goals with overarching business objectives.

We are seeking a dedicated professional to enhance and manage customer interactions, ensuring seamless service and satisfaction. The ideal candidate will possess strong communication skills, a keen problem-solving ability, and a deep understanding of customer needs.

Responsibilities

include addressing inquiries, resolving complaints promptly, and maintaining accurate records of customer interactions. Additionally, the role requires collaboration with cross-functional teams to improve service delivery and implement feedback-driven enhancements. Proficiency in CRM tools and a customer-centric mindset are essential, along with the ability to analyze data to identify trends and opportunities for service improvement.

Resolving customer tickets promptly, with a focus on addressing maintenance issues effectively to achieve corrective action and reduce repeat complaints.

Develop and execute structured planned preventive maintenance schedules to ensure optimal building performance and reliability.

Ensure a continuous and reliable supply of utilities to the building while minimizing downtime through vigilant monitoring and proactive management.

Track inventory quantities and identify essential needs for the property.

Monitor incoming and outgoing appliances at the central repair workshop to confirm timely repairs and return shipments to the respective properties within the established deadlines.

Achieving Operational Excellence entails consistently delivering maximum efficiency, reliability, and quality in all processes and systems. This role requires a keen focus on identifying and eliminating inefficiencies, optimizing workflows, and implementing best practices to enhance productivity. Key

include analyzing performance metrics, leading continuous improvement initiatives, and fostering a culture of accountability and innovation. Candidates should possess strong analytical skills, problem-solving abilities, and

include tracking expenses, conducting cost-benefit evaluations, and implementing measures to control spending while maintaining operational efficiency. Strong analytical skills and familiarity with budgeting software are critical, along with the ability to collaborate with cross-functional teams to align financial goals with organizational objectives.

will include project management, data analysis, and stakeholder collaboration to drive successful outcomes. Familiarity with regulatory

involve collaborating with cross-functional teams, developing innovative solutions, and ensuring project deliverables meet high-quality standards. Additionally, the position demands excellent communication skills, adaptability to evolving priorities, and a commitment to continuous professional development.

Ability to operate autonomously while maintaining high levels of productivity and accuracy, with little to no oversight.

Able to efficiently prioritize tasks, meet deadlines, and maintain a high level of productivity in a fast-paced environment. Demonstrates strong organizational skills and the capacity to balance multiple

without sacrificing quality. Proven ability to adapt to changing priorities while ensuring timely completion of assignments.

Prudence-taking utmost care

Actively seeking opportunities to complete

ahead of schedule demonstrates a proactive approach to fulfilling duties.

Excellent interpersonal and written communication abilities are essential, encompassing clear articulation, active listening, and the capacity to convey complex information effectively.

Resourcefulness involves identifying swift, innovative, and optimal solutions to address and resolve encountered challenges efficiently and effectively.

Accomplished in a diverse range of engineering competencies, with particular proficiency in refrigeration and air conditioning systems, which would serve as a valuable asset to the role.

Proficiency in a variety of computer applications and software is essential, including strong capabilities in Microsoft Office Suite (Word, Excel, PowerPoint), as well as

Experience

in process optimization, preferably in a leadership or managerial capacity. Familiarity with lean methodologies, Six Sigma, or similar frameworks is advantageous, along with excellent communication and stakeholder management capabilities.

Ensure timely resolution of HESSE issues documented in 6S reports by adhering to established deadlines.

Perform scheduled preventive maintenance tasks in accordance with established maintenance plans to ensure optimal equipment functionality and reliability.

Perform all routine maintenance tasks in accordance with established standard operating procedures and detailed work instructions.

Regularly conduct thorough assessments of engineering equipment and complete the designated checklists.

Receive, inspect, and verify the quality of all incoming goods and spare parts to ensure they meet required standards before acceptance.

Oversee the work performed by external contractors on your property and maintain meticulous records of all job cards.

Diagnose and resolve engineering issues by identifying root causes and implementing effective, one-time solutions.

Ensure adherence to and sustain the established 6S standards across Engineering stores, plant rooms, and back-of-house (BOH) areas.

Participate in structured training sessions and professional development workshops to enhance skills and knowledge.

Efficient oversight of expenditures and financial planning is essential, requiring meticulous attention to budget adherence and cost optimization strategies. This position demands proficiency in financial analysis, forecasting, and variance reporting ensuring fiscal responsibility. Key

in cost accounting or related fields is preferred, as is a track record of delivering data-driven insights to support decision-making processes.

Daily surveillance of utility metrics is conducted to verify that consumption remains within predetermined thresholds, thereby mitigating unnecessary expenditure and resource depletion.

Skilled professionals promptly address and resolve any utility malfunctions to eliminate identified inefficiencies and breakdowns.

Must possess a robust set of technical competencies and proficiencies relevant to the position. Candidates should demonstrate expertise in key areas, including but not limited to [specific skills, e.g., data analysis, project management, software development], along with a proven ability to apply these skills effectively in a professional setting. Additionally, familiarity with industry-standard tools, methodologies, and best practices is essential. Strong problem-solving capabilities, attention to detail, and the capacity to work both independently and collaboratively are also required. Exceptional communication skills, both written and verbal, are necessary to convey ideas clearly and engage with stakeholders across various levels.

Technical professionals must identify and resolve system, software, or hardware issues to ensure seamless operational performance. This involves analyzing error logs, diagnosing root causes, and implementing corrective measures to restore functionality. Strong analytical skills and attention to detail are essential for diagnosing complex problems efficiently. Effective troubleshooting also requires clear documentation of incidents and solutions for future reference. Collaboration with cross-functional teams may be necessary to resolve persistent issues and prevent recurrence.

Analytical and solution-oriented professionals are sought to address complex challenges. Candidates must possess strong critical thinking abilities to develop innovative solutions for intricate issues. The role requires assessing situations comprehensively, identifying root causes, and implementing effective resolutions to optimize outcomes. Prior

in troubleshooting and resolving operational or technical problems is essential for success in this position.

Excellent interpersonal skills are essential for effectively conveying information and fostering collaboration across teams. The candidate must demonstrate proficiency in both written and verbal communication to ensure clarity and precision in all professional interactions. Strong articulation and active listening abilities are required to engage with stakeholders, address inquiries, and convey complex ideas succinctly. The role demands a polished and professional demeanor to maintain positive relationships and uphold the organization’s reputation in all communications.

We require meticulous attention to detail and a proactive approach in all tasks. Candidates must demonstrate the ability to anticipate challenges and take initiative to address them before they escalate. This involves closely monitoring processes, identifying potential issues, and implementing corrective actions promptly. A strong sense of responsibility and a forward-thinking mindset are essential to ensure efficiency and minimize risks in our operations.

Manages time efficiently to meet deadlines and prioritize tasks effectively.

We are seeking a highly motivated candidate with a Bachelor’s degree in a related field and a minimum of three years of

in a similar role. Proficiency in industry-specific software and strong analytical skills are essential. The ideal candidate will demonstrate excellent communication abilities, both written and verbal, along with the capacity to work effectively in a team-oriented environment.

in either the hospitality sector or real estate, you bring a solid foundation to this role.

We are seeking a highly skilled professional capable of demonstrating exceptional proficiency in a range of technical and interpersonal competencies. The ideal candidate will possess strong analytical abilities, attention to detail, and the capacity to troubleshoot complex issues efficiently. Required qualifications include a minimum of five years of relevant experience, a degree in a related field, and familiarity with industry-standard tools and methodologies. Key

with data management systems and collaborative platforms. Familiarity with industry-specific software or tools may also be required, depending on the role. The ability to quickly adapt to new technologies and learn new systems is highly valued.

Qualifications

Diploma

Required

2 years

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Requirements

• and compliance standards is also required.
• Holders of a diploma in Mechanical, Civil, Automotive, or Electrical and Electronics Engineering are encouraged to apply.
• With a minimum of two years of professional