Senior Officer – IT, AIM
AI summary
BRAC International is hiring a Senior Officer – IT, AIM in Kisii, Kenya, to manage local IT infrastructure, provide first-level hardware, software, network, and application support, and coordinate with the Country IT team. The role requires an IT/Computer Science degree and at least 2 years of experience, with a deadline of 09/10/2026.
- Full-time management-level IT role with BRAC International in Kisii
- Focus on first-line support for business applications, networks, and end-user devices
- Requires IT/Computer Science degree and 2+ years of experience
- Salary open; application deadline is 09/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, technology, ITThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Officer – IT, AIM evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BRAC International and the role in Not specified.
- Add concrete examples related to internship, technology, IT, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-09.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-09
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Officer – IT, AIM role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BRAC International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Senior Officer – IT, AIM
Date Posted: 29/09/2026
Job Type: Full Time
Job Level: Management
Employer: BRAC International
Industry: IT
Salary: Open
Location: Kisii
Country: Kenya
Deadline: 09/10/2026
IT Jobs, BRAC Jobs. Senior Officer – IT, AIM -Kisii manages local IT infrastructure, system maintenance, and user support, requires an IT/Computer Science Degree and 2+ years experience.
Job Summary
The Senior Officer, IT will be responsible for providing comprehensive IT support to the Regional Office(s) and branches within the assigned region(s). The position will provide first-level support for hardware, end-user devices, software, internet and network connectivity, and business applications used by the Regional Office, branches, and programme teams. The role will ensure timely issue resolution, user support, and documentation in line with BI Technology standards.
Key Accountabilities
- Deliver first-line support for all country business applications (BInsight, sbiCloud, Orbit, etc.).
- Coordinate with the Senior Manager, IT to log, monitor, and resolve user issues efficiently.
- Triage complex technical issues that cannot be resolved on-site and escalate them to the appropriate internal teams (e.g. HO IT, product management, program) with detailed documentation and a clear root-cause analysis through Jira.
- Ensure stable and secure connectivity across all offices by managing routers, switches, and wireless access points. Diagnose and resolve network issues promptly.
- Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment. Provide timely technical support to end-users and assist in implementing endpoint protection, antivirus, and patch management solutions.
- Build and maintain strong, positive relationships with end users by understanding their business needs, managing their expectations, and providing exceptional service.
- Act as the primary liaison between the field, program and the Country IT team, ensuring seamless communication and alignment on technology initiatives.
- Maintain accurate and timely records of all support activities, including technical issues, resolutions, and client communication, in our ticketing and knowledge base systems.
- Provide in-person training and support to end-users on application usage and best practices. Assist with the technical onboarding of new employees or clients at their location.
- Establish and enforce IT policies, procedures, and best practices to ensure compliance with global standards and regulatory requirements.
Experience
2-3 years of experience in a technical support, application support, or field service role.
Proven experience with software troubleshooting, software configuration, application error handling and application support
Experience working in international NGO/development sector will be highly preferred.
Familiarity with cloud-based systems, data governance, and digital transformation.
Knowledge, Skills & Competencies
Proficiency in troubleshooting and resolving software application issues.
Basic understanding of networking principles (TCP/IP, LAN/WAN, firewalls).
Strong knowledge of operating systems (e.g., Windows, macOS, Linux).
Exceptional problem-solving and analytical skills.
Strong interpersonal and communication skills with the ability to explain complex technical concepts to non-technical audiences.
Strong communication and stakeholder management skills to work across functions and cultures.
Excellent organizational skills and the ability to manage multiple priorities.
High level of integrity, accountability, and commitment to organizational values.
Decision-making ability, balancing technical requirements with business needs and capacity to manage change and foster adoption of new technologies
Willingness and ability to travel extensively to client sites.