SENIOR CUSTOMER CARE ASSISTANT
AI summary
The Nursing Council of Kenya is hiring a Senior Customer Care Assistant to coordinate customer service operations, manage front-office, and handle complaints. The role requires a diploma in a related field and at least four years of relevant experience, including supervisory experience.
- Minimum four years relevant experience required
- Diploma in Customer Service or related field
- Supervisory role experience needed
- Must fulfill Chapter Six of Constitution
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest SENIOR CUSTOMER CARE ASSISTANT evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MyJobsInKenya and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobsInKenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobsInKenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this SENIOR CUSTOMER CARE ASSISTANT role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MyJobsInKenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Summary The Nursing Council of Kenya (NCK) is the statutory regulatory body established under the Nurses Act (Cap. 257) of the Laws of Kenya to regulate nursing
Education
and practice in Kenya. To strengthen its service delivery, the Council seeks to recruit a highly competent, customer-focused, passionate, dedicated, and results-oriented professional for the position of Senior Customer Care Assistant. The Senior Customer Care Assistant is responsible for coordinating customer service operations and ensuring the delivery of high-quality, responsive and customer-centric services that enhance stakeholder satisfaction and support the Council's service delivery mandate. The position oversees front-office operations, customer feedback management, complaint resolution, stakeholder engagement initiatives and implementation of customer service standards while promoting professionalism, efficiency and continuous service improvement across all customer touch points. No of positions; 1 Description Customer
and awareness programs. Assist in organizing customer forums and outreach activities. Support communication and dissemination of organizational information. Team Coordination Supervise Customer Care Assistants and customer service support staff. Support onboarding, coaching and mentoring of customer service personnel. Monitor service performance and provide guidance to staff. Promote teamwork and service excellence. Administrative
Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences or a related field from a recognized institution. Certification in Customer Service Management, Customer
Loans Board (HELB) A Credit Reference Bureau (CRB) licensed by the Central Bank of Kenya IMPORTANT NOTICE Canvassing in any form shall lead to automatic disqualification. Any form of lobbying or undue influence during the recruitment process is prohibited. Providing false, misleading or inaccurate information at any stage of the recruitment process shall result in automatic disqualification and may lead to further legal or administrative action. The Council reserves the right not to make any appointment following this advertisement without assigning any reason. DATA PRIVACY NOTICE By submitting an application through the My Jobs in Kenya recruitment portal, applicants consent to the collection, processing and use of their personal information solely for purposes of this recruitment exercise and in accordance with the Data Protection Act, 2019. Personal information will be handled confidentially and will only be shared where required by law or for purposes directly related to the recruitment process.
Experience
Management Coordinate front-office customer service operations. Ensure customers receive timely, accurate and professional assistance. Monitor adherence to customer service standards. Handle escalated customer complaints and service issues. Promote a customer-focused culture across the organization. Customer Feedback and Service Improvement Coordinate customer satisfaction surveys. Analyze customer feedback and identify service improvement opportunities. Monitor customer service performance indicators and prepare reports. Maintain customer complaints and feedback records. Recommend improvements to customer service processes. Stakeholder Engagement Support stakeholder engagement initiatives. Coordinate customer
Management, Public Relations or Customer Relationship Management (CRM) will be an added advantage. More Details on
Minimum four (4) years' relevant
in customer service, stakeholder engagement or customer relations. Demonstrated
in a leadership or supervisory role Demonstrated merit and ability as reflected in work performance and results. Fulfil the
Management Communication and Interpersonal Skills Leadership and Team Coordination Conflict Resolution and Problem-Solving Skills Report Writing and Analytical Skills ICT Proficiency including CRM Systems Added Advantage Emotional Intelligence Stakeholder Engagement Skills Results Orientation Terms And Conditions HOW TO APPLY Interested and qualified candidates are invited to submit their applications by visiting [email protected] and www.myjobsinkenya.com and following the application instructions for the respective position. Applications must consist of one PDF document containing the Cover Letter, Curriculum Vitae (CV), and copies of all relevant academic and professional certificates. Incomplete applications or those submitted as separate files may not be considered. For any inquiries or technical difficulties experienced during the application process, applicants may contact My Jobs in Kenya on 0710 886 588 for assistance. Applications must be received on or before the advertised closing date and time. Only shortlisted candidates will be contacted. EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION The Council and My Jobs in Kenya are Equal Opportunity Employers committed to the principles of fairness, merit, inclusivity, diversity and equal access to employment opportunities. In accordance with the Constitution of Kenya, 2010, the Public Service (Values and Principles) Act and applicable Government policies, women, youth, persons living with disabilities (PWDs), marginalized and minority communities, and individuals from underrepresented groups who meet the specified
Responsibilities
Maintain customer service databases and records. Prepare periodic customer care performance reports. Support implementation of departmental work plans. Participate in budgeting and procurement processes affecting customer service operations. Perform any other duties as may be assigned from time to time.
Requirements
of Chapter Six of the Constitution of Kenya. More Details on Skills Required Customer Service and Customer
are strongly encouraged to apply. The Council is committed to maintaining a diverse workforce that reflects the people of Kenya while promoting equity, integrity, professionalism and excellence in public service. CHAPTER SIX OF THE CONSTITUTION Successful candidates will be required to satisfy the
of Chapter Six of the Constitution of Kenya, 2010 by submitting valid clearance certificates from the following institutions before appointment: Kenya Revenue Authority (KRA) Ethics and Anti-Corruption Commission (EACC) Directorate of Criminal Investigations (DCI) – Certificate of Good Conduct Higher