Senior Case Management Coordinator and Technical Quality Lead
AI summary
Senior-level role in Nairobi providing line management of Shelter Managers, technical oversight of MHPSS interventions for human trafficking survivors, advanced data auditing via the Case Management System, and multi-site operational support. Requires a Master's degree and six years of experience.
- Direct line management of Shelter Managers across multiple sites
- Technical oversight of MHPSS interventions for trafficking survivors
- Program Safeguarding Focal Point with PSEA and child protection duties
- Field supervision visits to three duty stations
- Full-time role, Monday to Friday, 8 to 5
- Salary KSh 90,000 – 105,000 negotiable
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 90,000 - 105,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Case Management Coordinator and Technical Quality Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dira HR Solutions and the role in Nairobi.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Case Management Coordinator and Technical Quality Lead role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dira HR Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Senior Case Management Coordinator and Technical Quality Lead
Dira HR Solutions
Community & Social Services
Today
Easy apply
New
Nairobi
Full Time
NGO, NPO & Charity
KSh
90,000 - 105,000
Negotiable
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
The position is responsible for direct line management of Shelter Managers, technical oversight of
MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the
organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site
operational management.
Min Qualification:
Masters
Experience Level:
Senior level
Experience Length:
6 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
KEY RESPONSIBILITIES & DUTIES
1. MHPSS Coordination for Law Enforcement & First Responders:
Coordinate and oversee the provision of specialized MHPSS services, stress management
support, and vicarious trauma debriefings for law enforcement officers in close
collaboration with the MHPSS consultant
Design, contextualize, and deliver specialized trauma-informed care training modules for
frontline first responders.
Establish confidential psychological referral pathways and peer-support frameworks for
officers routinely exposed to trauma and human trafficking cases in close collaboration
with the MHPSS consultant
2. Overall Program Safeguarding & Compliance:
○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
Safeguarding policies across all operational sites.
Establish confidential feedback, complaint, and whistleblowing mechanisms across all
facilities, leading internal investigations or case reviews for any policy breaches.
Audit shelter physical spaces and operational workflows to ensure zero-tolerance
compliance with survivor safety and dignity standards.
3. Shelter Management & Operational Oversight:
Provide direct administrative and operational supervision to Shelter Managers across all
sites.
Conduct regular field supervision visits to all three duty stations to ensure standard
operating procedures (SOPs), security protocols, and safety standards are maintained.
Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
leave, vacancy, or emergency operational gap.
4. Staff Wellbeing, Self-Care & Organizational Resilience:
Design and institutionalize staff wellness, psychological safety, and stress-management
frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
turnover.
Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
ins for frontline teams following high-intensity cases or severe crisis events.
5. MHPSS Technical Leadership & Direct Clinical Care:
Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
for high-complexity trauma cases, complex psychiatric presentations, or escalated
survivor crises.
Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
manuals tailored to Horn of Africa migration contexts.
Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
ensure survivor-centered care.
6 Program Management & Strategic Support:
Support the Program lead in strategic planning, budget tracking, donor reporting, and
regional counter-trafficking program execution.
Represent the organization in high-level interagency working groups, regional MHPSS
Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-
trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
Lead technical proposal development for MHPSS expansions and design regional
protection strategies along major transit corridors.
6. SOPs, Policy Governance & MEAL Frameworks:
Draft, update, and standardize technical protocols and clinical guidelines governing
survivor protection, emergency intake, interpreter integration, and cross-border MHPSS
services in line with IASC guidelines.
Establish qualitative and quantitative MHPSS indicators, outcome measurement
frameworks, and feedback loops to track survivor recovery trajectories over time.
Lead technical research and document emerging trends in trafficking routes along the
Moyale–Nairobi and Uganda border corridors.
7. CMS Analytics, Auditing & Reporting:
Run advanced data analytics, trend reports, and performance dashboards directly within
the organization's Case Management System (CMS).
Audit digital case files across all three sites to ensure strict data hygiene, timely updates,
and 100% compliance with Kenya’s Data Protection Act (2019).
Utilize CMS metrics to extract evidence-based insights for program refinement, technical
proposals, donor deliverables, and policy advocacy.
MINIMUM REQUIREMENTS & QUALIFICATIONS
● Education: Master’s Degree in Clinical Psychology from an accredited university
(Mandatory requirement). PhD is an added advantage.
● Professional Licensing: Active registration and valid practicing license from the Counsellors and
Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological
Association (KCPA) or an equivalent professional body.
● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a
clean safeguarding/child protection background check.
● Experience:
○ Minimum 6–8 years of post-qualification professional experience, with at least 3 years in a
senior leadership, supervisory, or technical advisor capacity within humanitarian,
migration, or counter-trafficking MHPSS programs.
○ Proven track record in multi-site management, coordinating MHPSS for law
enforcement/first responders, safeguarding management, and direct supervision of
multidisciplinary clinical teams.
● System & Technical Skills:
○ Advanced proficiency in data management platforms (a case management system or
similar protection/GBV database software).
○ Expertise in running advanced data queries, quality control audits, and reporting
dashboards.
● Languages: Professional fluency in English and Swahili. Working knowledge of Horn of
Africa languages (Amharic, Oromo, Tigrinya, or Somali) is an added advantage.
For the full JD visit the link : https://bit.ly/3VfPvOs
How to apply :Kindly send your applications through this link https://docs.google.com/forms/d/e/1FAIpQLSfMzOU2DsIzhO7BHUsE1mKWVFwa5qSlX8q13IJep6gwiZkl2A/viewform?usp=header
Log In and Apply
Important safety tips
Do not make any payment without confirming with the BrighterMonday Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job