Senior Benefits Analyst - US Market
AI summary
Solvo Global is hiring a Senior Benefits Analyst in Nairobi to lead benefit administration work for US-market clients, including enrollment systems, ACA compliance, 401(k) administration, and vendor integrations. The hybrid role requires 5+ years of US benefits or HRIS experience and offers mentoring and project leadership responsibilities within a growing nearshore team.
- Hybrid role with 3-day in-office arrangement in Nairobi
- Lead Analyst role with mentoring and project ownership
- Focus on US benefits administration, ACA compliance, and 401(k)
- Requires 5+ years of US benefits or HRIS experience
- Uses PrismHR, Zendesk, and Microsoft Office tools
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Benefits Analyst - US Market evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Solvo Global and the role in Nairobi.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Benefits Analyst - US Market role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Solvo Global before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Senior
Benefits
Analyst serves as a lead Analyst on the Benefit Administration team, supporting the mentorship and development of Benefit Analysts. This role is responsible for assessing, configuring, and maintaining paperless benefit enrollment systems, along with related files, reports, and data exchanges with brokers, consolidators, and carriers.
This position will also analyze, audit, evaluate, and resolve reported errors within
administration business systems or third-party vendor programs, including resolving, reporting, and/or escalating issues as appropriate. Other key
enrollment platforms.
Manage data file feeds and integrations with insurance carriers, brokers, and third-party administrators.
Troubleshoot and resolve system errors or data discrepancies in collaboration with vendors and internal teams.
Monitor and maintain ACA compliance reporting, including 1095-C form generation and IRS e-filing.
Assist in providing phone support for complex benefit inquiries.
Support the annual
renewal process by updating plan designs, rates, and eligibility rules in the system.
Provide phone support, acting as an escalation point for customer calls as needed.
Prepare custom reports for management, vendors, and clients.
Provide subject matter expertise on PrismHR configurations and reports related to benefit eligibility determinations for new hires and annual renewals.
Create and/or maintain system benefit plans, rates, contributions, and online enrollment, including all aspects of benefit implementation.
Configure and administer Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and 401(k) plans.
Skills & Qualifications
Required Hard & Soft Skills
Strong background and
administration or HRIS systems, with increasing levels of responsibility.
Bachelor’s Degree in Business, Finance, Human Resources, or a related field.
Transaction Processing
Process Accuracy and Timeliness
Operational Excellence and Process Improvement
Additional Information
This role is currently a hybrid position with a 3-day in-office arrangement.
The position involves prolonged periods of computer-based work.
Extensive participation in virtual meetings across multiple time zones is required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Responsibilities
- include DataBridge, ACA compliance, 401(k) administration, and system support for customer benefit renewals.
- Provide call monitoring and mentoring for benefit team members, as needed.
- Provide training and support for Benefit Analysts.
- Provide subject matter expertise on payroll audits for benefit deductions and notifications to appropriate individuals/teams regarding corrections (debits/credits) required to ensure accurate payroll processing.
- Spearhead efforts as a key resource and/or subject matter expert for benefits-related projects such as online benefit enrollment, ACA compliance, and data import/export processes, including DataBridge.
- Configure and maintain electronic
Experience
- in a customer service environment.
- Proven critical thinking, problem-solving, and systems troubleshooting skills.
- Excellent collaboration, teamwork, and interpersonal skills.
- Detail-oriented and highly organized.
- Intermediate to advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Access).
- 5+ years of
- in U.S.
- using Zendesk or another ticketing platform.
- supporting:
- Customer Satisfaction (CSAT)
- Client Retention
- Ticket Resolution and Handling
Preferred Qualifications
- Knowledge of PrismHR is a plus.
- Knowledge of Zendesk.
- Proficient in Microsoft Office tools.