Scheduler
AI job insight
Solvo Global is hiring a full-time Scheduler in Nairobi to provide after-hours operational support for clients, families and caregivers. The role covers calls, schedule changes, caregiver call-offs and urgent needs using WellSky; 1-3 years of relevant coordination or customer-service experience is required.
- Full-time Scheduler role based in Nairobi, Kenya.
- Provides after-hours support across evenings, nights, weekends and holidays.
- Manages calls, texts, caregiver call-offs, replacements and urgent client needs.
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Solvo Global is hiring a full-time Scheduler in Nairobi to provide after-hours operational support for clients, families and caregivers. The role covers calls, schedule changes, caregiver call-offs and urgent needs using WellSky; 1-3 years of relevant coordination or customer-service experience is required.
- Full-time Scheduler role based in Nairobi, Kenya.
- Provides after-hours support across evenings, nights, weekends and holidays.
- Manages calls, texts, caregiver call-offs, replacements and urgent client needs.
- Uses WellSky for schedules, records and real-time schedule updates.
- Requires 1-3 years in scheduling, dispatch, customer service or healthcare support.
- Must escalate safety concerns, incidents and emergencies immediately.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, domestic, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Scheduler evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Solvo Global and the role in Nairobi.
- Add concrete examples related to call_center, domestic, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Scheduler role in call_center, domestic?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Solvo Global before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking a highly organized, resourceful, and dependable
Scheduler
to provide after-hours support and ensure continuity of care for clients, families, and caregivers.
As the primary point of contact outside regular business hours, you will manage incoming calls, text messages, scheduling changes, caregiver call-offs, and urgent client needs. This role is critical in maintaining smooth operations and delivering prompt, professional support during evenings, nights, weekends, and holidays.
Key Responsibilities
- Answer incoming calls and text messages promptly and professionally.
- Ensure all inquiries are addressed in a timely manner.
- Handle new client inquiries and gather relevant information for follow-up.
- Route inquiries to the appropriate team for next-business-day assistance when needed.
- Manage caregiver call-offs and attendance issues.
- Communicate replacement assignments and estimated arrival times to clients and family members.
- Utilize WellSky to manage caregiver schedules, document schedule changes, update client information, and maintain accurate records.
- Monitor and manage after-hours scheduling activities within WellSky and ensure all updates are reflected in real time.
- Escalate critical situations when coverage cannot be secured.
- Provide guidance and support to caregivers during active assignments.
- Assist with questions related to care plans and service delivery.
- Document all interactions and actions taken.
- Immediately escalate safety concerns, incidents, or emergencies.
- Manage sensitive situations with empathy, professionalism, and discretion.
- Document incidents and ensure accurate handoff of information to the appropriate teams.
- Prepare shift handoff reports and notes for the next business day.
- Ensure clear communication of outstanding issues and action items.
Requirements
- 1-3 years of experience in Scheduling, Dispatch, Customer Service, Call Center Operations, Healthcare Support, Home Care, Staffing Coordination or Similar operational support roles
- Experience using WellSky scheduling software is required.
- Excellent verbal and written English communication skills.
- Ability to work under pressure while managing multiple priorities.
- Ability to remain calm and professional during urgent situations.
- Strong computer skills and accurate data entry abilities.
Preferred Qualifications
- Experience in Home Care, Healthcare Staffing, or Caregiver Coordination.
- Experience using scheduling platforms and CRM systems.
- Knowledge of incident management and escalation procedures.
- Experience working across multiple time zones.