Sales Account Manager (English and Swahili Languages is a Must)
AI job insight
SITA is seeking a Sales Account Manager to drive profitable business growth and manage accounts across multiple countries. The role focuses on client relationships, sales strategy, pipeline development, and serving airlines, airports, ground handlers, and governments.
- Manage multiple accounts across multiple countries.
- Develop business plans and account growth strategies.
- Build a sales pipeline with Marketing and other commercial teams.
Similar jobs
More roles you may want to review before you leave.AI summary
SITA is seeking a Sales Account Manager to drive profitable business growth and manage accounts across multiple countries. The role focuses on client relationships, sales strategy, pipeline development, and serving airlines, airports, ground handlers, and governments.
- Manage multiple accounts across multiple countries.
- Develop business plans and account growth strategies.
- Build a sales pipeline with Marketing and other commercial teams.
- Serve airlines, airports, ground handlers, and government clients.
- English and Swahili are mandatory.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales Account Manager (English and Swahili Languages is a Must) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SITA and the role in Kenya.
- Add concrete examples related to driver, sales, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Great Kenyan Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Great Kenyan Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales Account Manager (English and Swahili Languages is a Must) role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SITA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Sales Account Manager is accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Airlines, Airports, Ground Handlers and Governments. They are the ultimate owner of the customer relationship, by becoming the trusted advisor to the client.
WHAT YOU WILL DO:
Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account
Own and manage multiple accounts in multiple countries
Develop and implement a documented business plan that is in line with short- and long-term goals
Develop, maintain and execute ongoing Account Development Plans reviews to ensure full alignment, focus and quality on priorities, that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectives Engage with relevant stakeholders to identify, develop and implement growth strategies
Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
Ensure all customer requests are dealt with and services delivered as per agreed schedule
Collaborate and work with a virtual team of individuals in Business Development, Solution Design, Commercial Management, Bid Management, Pricing Management functions, etc., effectively delegate and allocate work, develop team and achieve highest alignment, morale and engagement; coach individuals to support their growth and development
Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle
Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
Obtain required business approvals, including presentation at SITA Business Approval Board
Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
Ensure full compliance in all internal and external dimensions of the business and ethics
Support cash collection-related activities by taking lead or resolving commercial issues that may cause non-payment
Qualifications
- Who You Are:
- 5+ years' experience in sales function; preferably within Air Transport Industry (ATI) or IT sector.
- Experience in building client relationships at the Senior Executive and Senior Manager level.
- Achieving revenue growth of the client portfolio.
- Achieving or exceeding sales targets.
- Managing sales in large and complex deals, including financial structuring, negotiations and closing.
- Proven successful experience in business development, pipeline management in large turnover environment.
- Experience in facilitating and driving account development plans.
- Positive customer service experience.
- Excellent command in English and Swahili, French is a plus
- Minimum BA or equivalent business professional experience
- What We Offer
- We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
- ? Flex Week: Work from home up to 2 days/week (depending on your team's needs)
- ⏰ Flex Day: Make your workday suit your life and plans.
- ? Flex-Location: Take up to 30 days a year to work from any location in the world.
- ? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
- ? Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
- ? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
- Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account
- Own and manage multiple accounts in multiple countries
- Develop and implement a documented business plan that is in line with short- and long-term goals
- Develop, maintain and execute ongoing Account Development Plans reviews; engage with relevant stakeholders to identify, develop and implement growth strategies
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensure sales forecasts are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Collaborate with virtual teams, delegate and allocate work, develop the team, and coach individuals to support their growth and development
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Understand and influence customer stakeholders; facilitate conversations and proactively manage purchase decisions to shorten the sales cycle
- Communicate economic drivers and trends internally and externally to address potential new business opportunities
- Obtain required business approvals, including presentation at SITA Business Approval Board
- Maintain visibility of commercial, delivery and operational aspects of the account, and drive resolution of issues
- Ensure full compliance in all internal and external dimensions of the business and ethics
- Support cash collection-related activities by taking lead or resolving commercial issues that may cause non-payment
- Sales and account management
- Client relationship building at Senior Executive and Senior Manager level
- Revenue growth and achievement of sales targets
- Business development and pipeline management
- Managing complex deals, financial structuring, negotiations and closing
- Account development planning
- Customer service
- English and Swahili language proficiency
- French language proficiency is a plus
- Stakeholder engagement and communication
- Sales forecasting
- Team collaboration, delegation and coaching
- 5+ years' experience in sales function; preferably within Air Transport Industry (ATI) or IT sector.
- Experience in building client relationships at the Senior Executive and Senior Manager level.
- Achieving revenue growth of the client portfolio.
- Achieving or exceeding sales targets.
- Managing sales in large and complex deals, including financial structuring, negotiations and closing.
- Proven successful experience in business development, pipeline management in large turnover environment.
- Experience in facilitating and driving account development plans.
- Positive customer service experience.
- Excellent command in English and Swahili, French is a plus
- Minimum BA or equivalent business professional experience
- bachelor degree
- 60
- JOB-6aeb015b40720