Job in Kenya
Sacco Operations Manager
CountyNairobiCityNairobiContractType not specifiedPosted2026-09-29Close date2026-10-14Experience5 yearsSourceJob in Kenya
operations managersacconairobisenior leadershipbankingcompliancefull timedigital transformationco-operative managementoperationscall_centerinternship
AI summary
The Co-operative Bank of Kenya Limited is hiring a Sacco Operations Manager in Nairobi to lead operational strategy, process improvement, and service delivery for a SACCO. The role involves coordinating departments, managing customer experience, supporting digital transformation, and reporting to the CEO. Applications close on 14 October 2026.
- Senior operations leadership role reporting to the CEO
- Focus on SACCO operations, compliance, and digital transformation
- Deadline: 14 October 2026
- Requires 5+ years in operations management with 2+ years in senior leadership
- Business degree required; CPA, ACCA, or SACCO qualifications are an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sacco Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Co-operative Bank of Kenya Limited and the role in Nairobi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-14.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-14
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sacco Operations Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Co-operative Bank of Kenya Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
The Sacco Operations Manager will implement the SACCO’s operational policies, optimise processes and ensure quality service delivery.
Overall objective:
To ensure seamless operations, adherence to the service charter and compliance with regulatory requirements.
Key Responsibilities
- Lead the development and execution of operational strategies, annual work plans and performance targets.
- Achieve the set turnaround times (TAT) and service level agreements (SLA) for all services.
- Coordinate activities across departments to streamline operations and deliver high-quality customer service.
- Work with the CEO to align operational objectives with the SACCO’s overall strategy and objectives.
- Address lapses in routine, risk and loss control procedures highlighted by Internal Audit.
- Work with the CEO to formulate and implement customer experience policies, regulations and procedures.
- Handle reported customer complaints and issues, escalating unresolved cases to the CEO.
- Lead process improvement initiatives to improve customer service.
- Develop and recommend digital transformation strategies to improve operational efficiency.
- Recommend business development initiatives to the CEO to support the achievement of annual growth targets.
- Coordinate the preparation of annual budgets for Marketing, Customer Care and Branches.
- Prepare regular activity and performance reports for the CEO.
- Develop policy recommendations for the CEO’s consideration.
- Perform any other duties assigned by the Chief Executive Officer.
- Qualifications and Experience
- A business-related degree or its equivalent from a recognised university.
- A diploma in Co-operative Management is an added advantage.
- Professional qualifications such as CPA, ACCA or relevant banking or SACCO certifications are an advantage.
- At least five (5) years of experience in operations management, including at least two (2) years in a senior leadership role in a SACCO, bank or microfinance institution.
- Strong knowledge of SACCO regulations, credit management, operational risk and digital transformation.
- Attributes and Skills
- Sound judgement and decision-making ability.
- Ability to handle difficult customers with diplomacy and tact.
- Accuracy and attention to detail.
- Strong financial management capability.
- Leadership and administrative ability.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite.
Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://www.co-opbank.co.ke/careers/co-op-consultancy-intermediary-limited-cbi/sacco-operations-manager-ref-cbi-oper-09-26/?utm_source=Jobinkenya
- Deadline OCT 14, 2026
Source and provenanceSource: Job in Kenya. Last checked: 2026-09-30.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.