Sacco Operations Manager
AI summary
Co-operative Bank of Kenya is hiring a Sacco Operations Manager in Nairobi to oversee SACCO operational processes, service delivery, and compliance. The role requires a business-related degree and at least five years of operations management experience, including two years in senior leadership within a SACCO, bank, or microfinance institution.
- Senior management role in banking/SACCO operations
- Requires 5+ years experience including 2 years in senior leadership
- Business degree required; CPA, ACCA or SACCO certifications are an advantage
- Deadline: 14/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sacco Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Co-operative Bank of Kenya and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-14.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-14
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sacco Operations Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Co-operative Bank of Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Job Title: Sacco Operations Manager
Date Posted: 29/09/2026
Job Type: Full Time
Job Level: Management
Employer: Co-operative Bank of Kenya
Industry: Banking
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 14/10/2026
Banking Jobs, Co-operative Bank Jobs. Sacco Operations Manager oversees operational processes and service delivery, requires a Business Degree and 5+ years experience.
Job Purpose
The Sacco Operations Manager will implement the SACCO’s operational policies, optimise processes and ensure quality service delivery.
Overall objective:
To ensure seamless operations, adherence to the service charter and compliance with regulatory requirements.
Key Responsibilities
- Lead the development and execution of operational strategies, annual work plans and performance targets.
- Achieve the set turnaround times (TAT) and service level agreements (SLA) for all services.
- Coordinate activities across departments to streamline operations and deliver high-quality customer service.
- Work with the CEO to align operational objectives with the SACCO’s overall strategy and objectives.
- Address lapses in routine, risk and loss control procedures highlighted by Internal Audit.
- Work with the CEO to formulate and implement customer experience policies, regulations and procedures.
- Handle reported customer complaints and issues, escalating unresolved cases to the CEO.
- Lead process improvement initiatives to improve customer service.
- Develop and recommend digital transformation strategies to improve operational efficiency.
- Recommend business development initiatives to the CEO to support the achievement of annual growth targets.
- Coordinate the preparation of annual budgets for Marketing, Customer Care and Branches.
- Prepare regular activity and performance reports for the CEO.
- Develop policy recommendations for the CEO’s consideration.
- Perform any other duties assigned by the Chief Executive Officer.
- Qualifications and Experience
- A business-related degree or its equivalent from a recognised university.
- A diploma in Co-operative Management is an added advantage.
- Professional qualifications such as CPA, ACCA or relevant banking or SACCO certifications are an advantage.
- At least five (5) years of experience in operations management, including at least two (2) years in a senior leadership role in a SACCO, bank or microfinance institution.
- Strong knowledge of SACCO regulations, credit management, operational risk and digital transformation.
- Attributes and Skills
- Sound judgement and decision-making ability.
- Ability to handle difficult customers with diplomacy and tact.
- Accuracy and attention to detail.
- Strong financial management capability.
- Leadership and administrative ability.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite.