Sacco ICT Assistant
AI summary
Co-operative Bank of Kenya is hiring a Sacco ICT Assistant in Nairobi to provide day-to-day technical support, maintain core banking systems, manage user accounts and network infrastructure, and support digital channels. The role requires an IT or Computer Science degree and at least two years of ICT support experience. Applications close on 07/10/2026.
- Supports SACCO Core Banking System and digital channels
- Requires IT/Computer Science degree and 2+ years experience
- Full-time middle-level role based in Nairobi
- Deadline: 07/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sacco ICT Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Co-operative Bank of Kenya and the role in Not specified.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-07.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-07
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sacco ICT Assistant role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Co-operative Bank of Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Sacco ICT Assistant
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Co-operative Bank of Kenya
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 07/10/2026
IT Jobs, Co-operative Bank Jobs. Sacco ICT Assistant supports Sacco core banking systems, manages user issues, and ensures network security, requires an IT/Computer Science Degree and 2+ years ICT support experience.
Job Purpose
The ICT Assistant will provide day-to-day technical support to the SACCO’s users and help maintain its systems, hardware, software, network infrastructure and digital service platforms. The role will support the availability, security, reliability and efficient operation of the SACCO’s ICT environment, including the Core Banking System (CBS), computers, network devices, printers and user accounts.
Roles and Responsibilities
Key responsibilities include:
Provide day-to-day technical support to staff and help resolve hardware, software, network and system-related issues.
Assist in supporting and monitoring the SACCO’s Core Banking System (CBS) and related ICT applications.
Install, configure, maintain and troubleshoot computers, printers, network devices, operating systems and other ICT equipment.
Help monitor the network, internet connectivity, servers and other ICT infrastructure, escalating technical issues where necessary.
Assist in managing user accounts, passwords, access rights and system permissions in accordance with approved access controls.
Support ICT security controls, including antivirus, endpoint security, firewall monitoring, patching and other cybersecurity measures.
Assist with system backups and verify the availability and integrity of backup data in accordance with established procedures.
Provide first-level support for digital channels and integrations, including mobile banking, USSD, ATM, internet banking, EFT and other third-party ICT services.
Maintain ICT hardware and software inventories and document ICT assets.
Assist with data processing, extraction and preparation of routine ICT, departmental, management and regulatory reports, including SASRA-related reports where applicable.
Monitor system performance and availability, and promptly report incidents, downtime and recurring technical problems to the ICT Manager or relevant supervisor.
Liaise with ICT vendors and service providers on routine support, repairs, maintenance and service requests as directed.
Maintain ICT documentation, including system configurations, user guides, asset registers, support logs and procedures.
Assist in implementing and testing business continuity, backup and disaster recovery procedures as directed by the ICT Manager.
Guide and provide basic training to staff on ICT systems, applications, cybersecurity awareness and proper use of ICT resources.
Comply with the SACCO’s ICT policies, procedures, information security requirements and applicable regulatory requirements.
Identify and report ICT risks, security incidents, system vulnerabilities and control weaknesses.
Perform routine preventive maintenance and coordinate repairs or replacement of faulty ICT equipment.
Keep accurate records of ICT incidents, support requests, system changes, maintenance activities and resolutions.
Perform other ICT-related duties assigned by the ICT Manager or Management.
Minimum Qualifications and Attributes
A bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
At least two to three (2–3) years of relevant ICT support experience, preferably in a SACCO, microfinance institution, bank or other regulated financial institution.
Good knowledge of computer hardware, software installation, troubleshooting, operating systems and basic network administration.
Basic knowledge of Core Banking Systems and financial technology applications is an added advantage.
Knowledge of cybersecurity principles, endpoint protection, user access management, data protection and ICT security controls.
Basic knowledge of Microsoft Windows, Microsoft 365, networking, databases and system administration.
Knowledge of backup procedures, IT asset management and ICT documentation.
Relevant certifications, such as CCNA, CompTIA A+, Network+, Microsoft certifications or ITIL Foundation, are an added advantage.
Membership in a relevant professional ICT body is an added advantage.
Strong analytical, troubleshooting, communication and interpersonal skills.
Ability to work independently, respond promptly to ICT incidents and work effectively as part of a team.
A high level of integrity and confidentiality when handling member information, financial data, passwords and other sensitive ICT resources.