Sacco Credit Relationship Officer
AI summary
Co-operative Bank of Kenya is hiring a Sacco Credit Relationship Officer in Nairobi to manage and grow the credit portfolio by appraising applications, maintaining member relationships, and ensuring compliance with credit policies and regulatory requirements. The role requires a Bachelor's degree and at least two years of relevant experience in credit or financial services.
- Full-time role based in Nairobi within the banking sector
- Requires a Bachelor's degree in Business, Finance, Economics, Commerce or related field
- Minimum two years of relevant credit or relationship management experience needed
- Involves credit appraisal, portfolio management, and cross-selling Sacco products
- Apply directly through the Co-operative Bank of Kenya careers portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sacco Credit Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Co-operative Bank of Kenya and the role in Not specified.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sacco Credit Relationship Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Co-operative Bank of Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...
Sacco Credit Relationship Officer
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
- 2 years
- Location
- Nairobi
- Job Field
- Banking
- A Bachelor’s degree from a recognised university, preferably in Business, Finance, Economics, Commerce or another relevant field.
- At least two (2) years’ relevant
- in credit, business development, customer relationship management or a related role, preferably within a Sacco, banking or financial services environment.
- Demonstrable
- in credit appraisal, loan portfolio management and handling and resolving customer requests and queries.
- Good understanding of prudential guidelines, KYC and applicable credit and regulatory requirements.
- Good analytical, communication and customer relationship management skills.
- Strong team-building skills and ability to work effectively with diverse teams.
- Resilient, confident, self-motivated and results-oriented.
- High level of integrity, professionalism, confidentiality and commitment to customer service.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Co-operative Bank of Kenya on www.co-opbank.co.ke
- to apply
- Build your CV for free.
- Download in different templates.
Job Purpose
The Sacco Credit Relationship Officer is responsible for managing and growing the institution’s credit portfolio by developing and maintaining strong relationships with members/customers, identifying their financing needs, appraising credit applications, and ensuring timely disbursement and repayment of loans. The role ensures that all lending activities comply with the institution’s credit policies, regulatory requirements, and approved risk management standards while maintaining a high-quality and profitable loan portfolio.
Key Duties and
Responsibilities
- Financial
- Set up, process and follow up credit application files to ensure timely completion.
- Collect and analyze customers’ or prospects’ financial statements and other relevant documentation.
- Analyze and prepare credit facility applications in accordance with the Sacco’s Credit Policy, negotiated pricing conditions and approved service-level timelines.
- Identify opportunities to cross-sell the Sacco’s products and services.
- Ensure full compliance with the Sacco’s Credit Policy and approved credit processes.
- Customer Focus
- Manage and monitor the assigned loan portfolio.
- Assess customers’ actual financial needs and ensure consistency between requested and proposed credit facilities.
- Maintain customer retention while enriching and updating prospect and customer databases.
- Identify opportunities to meet customer needs and cross-sell relevant SACCO products and services.
- Follow up customer complaints and ensure resolution within approved Service Level Agreements and procedures.
- Conduct scheduled and focused customer calls to strengthen relationships and support continuous improvement in customer service.
- Operational
- Maintain and regularly update customer file schedules, including KYC information, call reports, maturities, completion of security documentation, insurance, interest rates and loan instalment arrears.
- Ensure compliance with applicable regulatory
Requirements
- and implementation of effective Anti-Money Laundering (AML) and KYC controls.
- Maintain accurate and complete credit and customer records.
- Strictly adhere to the Sacco’s Code of Ethics in all customer dealings.
- Qualifications &