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Retail Sales Manager

Anonymous Employer Nairobi Full Time Posted 2026-08-11
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CountyNairobiCityNairobiContractFull TimePosted2026-08-11Close dateNot specifiedExperience5 yearsSourceBrighterMonday KenyaSalaryConfidential
retail sales managerretail managementairport retailmulti-site managersales strategycustomer experienceoperations managementNairobiMombasaKisumusalesretail
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AI summary

An experienced Retail Sales Manager is needed to lead commercial and operational performance across airport retail outlets in Nairobi, Mombasa, and Kisumu. The role focuses on driving revenue growth, profitability, customer excellence, and high-performing teams. Candidates should have 5–7 years of retail management experience, including multi-site or travel retail, and be willing to travel and work flexible hours.

  • Multi-site leadership role covering Nairobi, Mombasa, and Kisumu airport outlets
  • Focus on revenue growth, profitability, and customer experience
  • Requires 5–7 years retail management experience, including multi-site or travel retail
  • Flexible hours including weekends, holidays, and peak travel periods
  • Direct application via BrighterMonday

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required5+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Retail Sales Manager evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Anonymous Employer and the role in Nairobi.
  • Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Retail Sales Manager role in sales, retail?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Anonymous Employer before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • We are seeking an experienced and results-driven Retail Sales Manager to lead the commercial and operational performance of our airport retail outlets across Nairobi, Mombasa, and Kisumu.
  • The successful candidate will be responsible for driving revenue growth, profitability, exceptional customer experience, operational excellence, and high-performing teams across all locations.
  • Key

Responsibilities

  •  Develop and implement strategies to achieve revenue, profitability, and growth targets.
  •  Drive sales performance across baggage wrapping services and travel essentials.
  •  Monitor sales KPIs, forecasts, expenses, profitability, and overall business performance.
  •  Identify new business opportunities, partnerships, promotions, and cross- selling opportunities.
  •  Ensure exceptional customer service and effective resolution of customer complaints.
  •  Oversee daily operations across all three outlets and ensure compliance with company and airport requirements.
  •  Maintain high standards of stock management, loss prevention, merchandising, cleanliness, and operational readiness.
  •  Develop and implement effective SOPs and continuously improve operational efficiency.
  •  Lead recruitment, training, coaching, performance management, and team development.
  •  Build a high-performance culture focused on accountability, teamwork, and customer excellence.
  •  Maintain strong relationships with airport authorities, airlines, tourism stakeholders, and other partners.
  •  Prepare regular performance reports and provide recommendations to senior management.
  • Qualifications &

Experience

  •  Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.
  •  5–7 years’ progressive
  • in retail management, with at least 3 years in multi-site, airport, or travel retail.
  •  Proven track record in achieving sales results and managing P& L in a fast- paced retail environment.
  • managing both service-based and physical product offerings.
  •  Strong leadership
  • in shift-based or 24/7 operations.
  •  Strong analytical, reporting, and commercial decision-making skills.
  •  Proficiency in retail systems, data dashboards, and Microsoft Office/Google Workspace.
  • What We Are Looking For
  • A commercially astute, hands-on leader with high integrity, strong customer focus, excellent leadership skills, and a results-driven mindset.
  • The role requires willingness to travel between Nairobi, Mombasa, and Kisumu and to work flexible hours, including weekends, holidays, and peak travel periods.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.