Retail Sales Executive

• We are looking for a warm, engaging Retail Sales
• Executive who genuinely enjoys connecting with people and making them feel at
• ease. This role comes with a clear expectation:
• you must be an excellent closer
• , one who guides customers naturally
• from conversation to purchase whilst creating a memorable and enjoyable

Experience

• for each person who walks through our doors.
• The ideal candidate is personable, confident, and attentive, with a
• knack for understanding what customers truly need. You will take pride in
• delivering personalised service, building trust, and ensuring every customer
• leaves happy, valued, and delighted. Your ability to combine
• relationship-building with strong sales instincts will be key to your success
• in this role.
• About Us:
• Ithira is a treasure-trove of African fashion, a
• retail store solely devoted to highlighting the latest and very best in
• contemporary African wear. Created as a place where fashion is a lifestyle and
• a haven of personal choice, Ithira will naturally appeal to the woman and man
• of today’s Africa.
• About You:
• Professional
• Traits
• You are energetic.
• If
• you want the sale, you must bring on the energy. You are well aware of this
• fact. ​Proper influence and persuasion means that you have to be the best
• helper there is to solving a customer need. Being the best helper means being
• energetic and enthusiastic about the process. Thus, ​it is imperative that our
• customers sense positive energy from you the moment they walk through the door.
• Your presence must be one that's fired up with enthusiasm and passion for what
• you do. Your energy levels are what will determine whether you close on each
• and every potential sale that comes your way or close none at all. You
• understand this innately and are willing to bring this positive energy when
• working at The Ithira Store.
• You know that a smile will
• get you a sale:
• You
• understand that the first step in customers warming up to you is a captivating
• smile on your face. You know that smiling is a pivotal part of the sales
• as it makes customers feel invited, acknowledged and appreciated.
• You know that sparking these emotions of positivity in customers means that you
• make their day brighter, and in return, loyalty towards our brand builds. You
• are prepared to use this free and effortless gift that you have as a human
• being to show that you are ready, willing and able to go the extra mile for our
• customers at The Ithira Store.
• You are an outstanding communicator.
• You have exceptional interpersonal communication skills. You are
• personable, i.e., you are likeable and approachable. You have excellent
• written, editing, and oral communication skills. You have a keen awareness of various
• communication styles. You are aware of your own communication style and recognise
• that the onus is on you to observe and adapt to a customer’s
• while at it. Your background has
• taught you that this warm, pleasant
• is created through an ask and
• connect approach that keeps customers loyal, and draw them back to you as a
• sales person for a future purchase.
• You have empathic intuition.
• You know that part of being a successful salesperson is knowing how to
• feel what your customers feel. This trait has effectively allowed you to get
• inside the hearts and minds of your past prospects and enabled you to hit your
• targets with ease. Your sales
• has shown you that perceiving those things
• that are not seen nor are they immediately apparent in the sales process will
• allow you to delight your customers as you will be able to tap into what they
• might be thinking but are not adequately able to express. You are a master at
• reading body language and know how to react effectively to customer poses,
• positioning and expressions. You are willing to demonstrate this ability to anticipate
• what a customer wants and to walk in their shoes to understand their
• should you be successful in your application.
• You carry yourself with grace and poise.
• You are comfortable in your own skin. You can hold your own in a room,
• in a manner that is confident and not overbearing. You know how to serve
• customers in a professional and non-judgemental way. You have no problem
• expressing yourself with people in higher income brackets. You are equally
• humble enough to know
• not
• to be discourteous to those who might seem
• less fortunate than you are. You are not one to ever lose your calm in public.
• You are able to handle daunting or awkward situations or particularly difficult
• clientele in a suave and polished way.
• You are a natural customer champion.
• You understand that sales is the frontline of any business. You
• understand that yours is a career obsessed with serving customer needs and
• adding value. You are aware that your role is about attracting and retaining
• the customer. You are willing to do the same for the Ithira brand. For you to
• maintain and grow our customer base, you must intimately understand the
• customer journey and their needs, both met and un-met. This requires you to be
• obsessed with learning about the industry we are in, our target demographic and
• continuously seeking opportunities to create customer delight thereby leading to
• loyalty, and profitable new sales. Thus, an inherent part of your retail sales
• executive role at Ithira will be listening to the customer well, reacting
• effectively, and relaying this to the business in an effort to create
• innovative new value through new products or improvements to existing ones. You
• have a proven track record in this regard.
• You are patient.
• You know that closing a sale means solving a customer need. You know
• that solving a customer’s need requires that you
• take the time to
• actively listen
• to the customer and
• be mentally and physically
• present
• as they outline their problem. You are aware and are ready to
• apply patience when explaining, demonstrating, and offering style suggestions
• based on customers’ needs and wants in order to close on a sale at The Ithira
• Store. You understand that some customers need a little more time than others and
• are prepared, as a Retail Sales Executive at The Ithira Store, to treat every
• customer as the individual that they are.
• You
• are committed.
• You take your work seriously.
• Your work
• ethic is outstanding.
• Your work ethic can be corroborated. You are clear
• that you are looking for a career in sales and not a transient role as you
• search for “
• something better
• ”. You know that the
• best salespeople recognise that they need to go above and beyond to be
• successful.
• You are that salesperson
• .
• You like to set the bar
• high and are continually trying to meet new goals. You know you are not the
• type to wing it, but rather planning and focus are central tenets of who you
• are. You have your own personal targets and know that your professional targets
• must align accordingly to enable you achieve the life you desire. You are clear
• about the value you hold and want to bring to The Ithira Store as a Retail
• Sales Executive.
• You understand that big
• results come from small, consistent actions over time.
• You are committed
• enough to the long game to show and deliver this value to the business. You
• know that the first step in confirming that you are serious about what you do,
• and that you are deliberate about planning, preparation and sales success is by
• preparing and delivering a well thought-through Cover Letter and C.V. that
• details to us how you will enable us grow our business in your position as a
• Retail Sales Executive.
• You have an innate desire to sell.
• You love the art of the sale. You like hitting targets. Making a sale
• energises you. You love interacting with customers. You know that a good
• customer
• is about
• being pleasant and being present
• .
• You understand that details matter when it comes to adding value and ensuring
• customer loyalty. You understand that the energy you give out to a customer is
• the same energy you will get back. If you love to sell, customers love you
• back. If you are not passionate about a career in sales, customers will see
• right through it, and are less likely to buy from you. Your career in sales has
• taught you that both attitudes are easily reflected in sales scores because
• numbers never lie. You are ready to demonstrate what you will do in order to
• successfully hit your daily, monthly, and weekly targets at The Ithira Store should
• your application be successful.
• You are results driven.
• You
• understand that a salesperson who cannot deliver on the bottom line is not a salesperson
• worth their salt.
• You are ambitious. You
• are confident. You are an excellent closer.
• You believe in yourself and in your
• abilities. You set goals and are persistent in achieving them. You like to tick
• your boxes. No day is complete without an accomplishment list. You know that
• the more you push yourself to hit set goals, the more your career will
• flourish. You possess the right mental attitude, hunger for success and are
• willing to work hard to achieve the objectives of the business. You know that
• it’s your tenacity that will enable you achieve your daily, weekly, and monthly
• targets and see you progress in your sales career. You are performance-minded and
• willing to put in extra time to study about the industry we are in, products we
• deliver and the consumers we engage with in an effort to better yourself and
• achieve your sales goals whilst working with us. You are ready to prove this to
• us should you be successful in your application.
• You are adaptable and resilient.
• You thrive in the dynamic nature of retail sales, where no two days are
• the same. Unexpected changes, operational challenges, and difficult customer
• interactions don't rattle you; you handle them with composure, creativity, and
• focus. When things do not go according to plan, you do not panic or quit;
• instead, you see obstacles as opportunities to learn, adjust, and improve. You
• adapt quickly, adjusting your approach to fit different customers, situations,
• and circumstances while maintaining your professionalism and positive energy. Setbacks
• do not discourage you. Whether it's a missed target, a tough sale, or an
• unforeseen challenge, you respond with a solutions-oriented mindset and renewed
• determination. You understand that resilience means more than enduring
• difficulties, it's about learning, strategising, and staying consistent in
• pursuit of long-term goals: building strong customer relationships and
• contributing to brand growth. Your ability to stay flexible and composed under
• pressure enables you to perform consistently, meet your targets, and inspire
• confidence in customers and colleagues alike. At Ithira, your adaptability and
• resilience ensure that you deliver exceptional service and achieve sustained
• success, regardless of the challenges that come your way.
• You are ready to hit the ground running.
• You’ve done this before. You’ve excelled at sales in the past. You know
• how to keep your learning curve short whilst leveraging on team resources in a
• new business setting. Your track record speaks for itself. You know that once
• you have a feel of the business, the product and the customer demographic,
• there’s little that can stop you on your path to sales stardom.
• You are the
• real deal.
• You are confident that that there will be no dip in sales as a
• result of your entry into the business. You are ready and able to show us how
• you will fit right in and enable us scale our business through your excellent
• customer service skills.
• You are willing to build our brand from
• the ground up.
• In
• choosing to apply for this role, you are willing to play the long game.
• Building a brand from scratch requires that you know your craft and have a
• can-do mentality - in addition to being trustworthy, organised, dependable,
• cerebrally switched on and results-focused. You will be responsible for meeting
• established sales, retention, and customer
• objectives by ensuring
• customers are provided with appropriate clothing and accessory solutions. As a
• critical member of the sales team, this role requires strong interpersonal
• skills and a passion for
• delivering an
• outstanding customer
• . You will play a key
• role in maximising sales and profitability by focusing on key business initiatives
• such as store merchandising, inventory management, and loss prevention. As
• such, the need to take extreme ownership of the brand and the customer journey
• is vital. You can only do so if you’re willing to get your hands dirty and take
• challenges head-on. Thus, your application for this role will need to
• demonstrate how and why you want to do so.
• You take a consultative approach to your
• work.
• Your
• corporate
• has taught you that two heads are better than one and that
• tasks are better executed when reviewed. Thus, when you formulate and decide
• upon on a sales strategy, you are keen to always consult with senior management
• from the very beginning to ensure your plan runs smoothly and sales objectives
• and financial targets are met.
• Personal
• Traits
• You are trustworthy.
• You
• know that integrity is doing the right thing even when no one is watching.
• You are
• humble.
• You understand the pitfalls
• of hubris. You can take direction. No task is too menial for you to undertake.
• You
• understand the value of time.
• You
• are punctual. You know that the road to success starts with you valuing your
• time and that of others.
• You are a
• self-starter.
• You don’t
• wait to be told what to do. You are motivated and ambitious enough to work on your
• own initiative without needing direction.
• You are a
• go-getter.
• You apply an assertive and
• intrapreneurial mindset in all you do. You know how to create your own roadmap
• to success.
• You take
• extreme ownership of your work.
• You
• thrive in responsibility. Once you’ve understood what’s expected of you, you
• work to wholeheartedly deliver the task at hand to your benefit and to the
• benefit of those around you.
• You have a
• winning mindset.
• You are an
• out-of-the-box thinker. You hate excuses. You figure out how to get things done.
• You are reliable.
• You can be counted upon. You don’t need someone to
• look over your shoulder to ensure that you’re doing as expected.
• You are
• consistent.
• You know
• success that is about showing up each and every day.
• You are well
• presented.
• You know that style is a
• way of saying who you are without having to speak.
• About The Role:
• We are a young brand with big ambitions. As a
• Retail Sales Executive, you are an ambassador of the Ithira brand and
• will be the primary point of contact for both new and existing customers. Working at our Sarit Centre store and with the support of the
• business’ director, you will guide customers through the purchase decision, acting
• as a stylist and personal shopper by using your creativity to build entire
• looks using Ithira Store merchandise whilst delivering an exceptional customer
• experience.
• You will be responsible for meeting established sales, retention, and
• customer
• objectives by ensuring customers are provided with
• appropriate clothing and accessory solutions.
• As a critical member of the
• sales team, this role requires strong interpersonal skills and a passion for
• delivering an outstanding customer experience.
• You will play a key
• role in maximising sales and profitability by focusing on key business initiatives
• such as store merchandising, inventory management, and loss prevention. Other operational duties may include paperwork and completion of sales
• reports as they relate to the store’s opening and closing.
• This is the perfect career opportunity for a sales-driven individual with an intrapreneurial spirit.
• This role needs a confident person, a strong communicator, a charming,
• articulate & refined individual who is assertive and does not balk under
• pressure. Persons that are able to gain instant credibility and buy-in with individuals
• in the middle and upper-income bracket would be in their element in this role.
• This position is geared heavily around relationship selling and
• requires individuals with excellent communication skills and a natural
• likeability. You will be expected to meet daily, weekly and monthly targets.
• Having depth and a consultative approach as a skill set will enable you to
• extract the correct client needs and
• targets are met
• ·
• Explaining, demonstrating
• and offering style suggestions based on customers’ needs and wants
• ·
• Providing best-in-class
• customer service by consistently practicing sales behaviours. You must have an
• awareness of Basic Sales Techniques. The Ithira business director will provide
• training before you commence your duties in-store. You are however expected to
• have been in the sales arena before and as such, have an easy grasp of what is
• required and what to expect
• ·
• Resolving customer concerns
• promptly and professionally. You must maintain a polished and professional
• presence and adhere to appearance
• guidelines
• ·
• Keeping
• track of customer flow and feedback
• ·
• Aiding customers in
• completing purchases through established point-of-sale processes
• ·
• Assisting with store
• opening and closing duties
• ·
• Maintaining proper cash
• handling metrics
• ·
• Participating in inventory
• cycle counts. You will be required to analyse customer needs in order assist the director
• appropriately order stock. You will also be required to get actively involved
• in receiving and verifying new stock
• ·
• Ensuring that the sales
• floor remains well merchandised, clean, and visually appealing at all times
• ·
• Assisting with other duties
• as requested
• ·
• Following
• all company’s policies and procedures
• QUALIFICATIONS
• ·
• Bachelor’s degree in Fashion
• Design, Marketing or Hospitality Management
• ·
• A Certificate or Diploma
• from the Chartered Institute of Marketing would be a plus
• WHAT YOU GET
• · A chance to grow your sales
• career with a business that thinks different and a brand that is looking to
• make a difference in the African fashion segment
• ·
• Responsibility, room to
• grow and the ability to learn new skills on the job
• ·
• The chance to influence the
• direction of a brand through your sales efforts
• ·
• The chance to work with a
• budding brand and see the brand building process as you grow
• ·
• The chance to make an impact
• on the Kenyan fashion industry and be part of Kenya’s Vision 2030’s industries
• of focus
• THIS RECRUITING PROCESS IS ON THE LOOKOUT FOR A PERSON WHO SHOWS:
• ·
• individuality, confidence
• and a winning attitude
• ·
• that they are highly driven
• and intrapreneurial in their mindset
• ·
• creativity
• ·
• that they love challenges
• ·
• that they are organised and
• are natural planners
• ·
• that they act with honesty
• and have a high level of integrity
• ·
• humility and that they
• treat those around them with respect
• YOUR CV AND COVER LETTER MUST DEMONSTRATE:
• ·
• How your 5+ ye

Preferred Qualifications

• communication style. You are able to pick (through observation), a customer’s verbal
• and nonverbal cues and use these to make a customer feel comfortable during the
• sales process and consequently, more likely to purchase. You also know how to
• ask discovery questions based on a customer’s communication style and tap into
• this new-found knowledge to enable you close a sale. A well-articulated Cover
• Letter and C.V. will be the first step in demonstrating this to us.
• You are tactful.
• You know that blurting out what you’re thinking is
• the first point of failure in communication, both personal and professional.
• You think before you speak. You are able to know what is appropriate to say in a
• situation and this is reflected in both your manner and speech. You know how to
• relay honesty in a manner that recognises that
• the way you convey
• truth
• to your supervisors, customers and fellow colleagues matters as much as the
• truth itself. You know how to employ tactful persistence when dealing with
• prospects and ensuring that you’re not pushy and ensuring an item is sold but
• delivering a warm pleasant sales

Requirements

• and tailor fashion solutions
• accordingly.
• Should your application be
• successful, you will, as a Retail Sales Executive be tasked with:

Roles & Responsibilities

• ·
• Ensuring individual sales,
• retention, and customer