Retail Customer Experience Agent – Mobility
AI summary
M-KOPA Solar is hiring a Retail Customer Experience Agent – Mobility in Kitengela, Kenya. The role involves onboarding new customers, delivering product training and demonstrations, verifying KYC documents, and managing end-to-end issuance of electric motorbikes and related assets. This is a full-time, on-site entry-level position reporting to the Customer Experience Officer.
- Full-time on-site role based in Kitengela, Kenya
- Deadline to apply is 05/10/2026
- Requires a college diploma and at least 1 year of customer service experience
- Involves customer onboarding, product training, and document verification for mobility products
- Reports to the Customer Experience Officer
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Retail Customer Experience Agent – Mobility evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA Solar and the role in Not specified.
- Add concrete examples related to retail, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-05.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-05
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Retail Customer Experience Agent – Mobility role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA Solar before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Retail Customer
Experience
Date Posted: 18/09/2026
Job Type: Full Time
Job Level: Entry
Employer: M-KOPA Solar
Industry: Customer Service
Salary: Open
Location: Kitengela
Country: Kenya
Deadline: 05/10/2026
Agent – Mobility
Customer Service Jobs, M-KOPA Solar Jobs. Retail Customer
Agent – Mobility handles customer inquiries, resolves product issues, and supports mobility product operations, requires a College Diploma and 1+ years customer service experience.
We are looking for a
Retail Customer
Agent – Mobility
to serve as the technical and product knowledge anchor at one of M-KOPA’s retail shops across Kenya. This is a hands-on role where you’ll be delivering high-quality onboarding, product training, document verification, and asset issuance — ensuring every new customer leaves with confidence in their electric motorbike and the tools to succeed.
Officer.
Qualifications
College diploma or tertiary training in any field
Minimum 1 year of
in customer service (front office
is a plus)
Basic technical knowledge is advantageous but not required
Strong customer service and communication skills
Ability to manage multiple tasks in a fast-paced environment
Attention to detail in maintaining shop operations
Professional and friendly demeanor when interacting with customers
Responsibilities
- Lead product pitching, demonstrations, and induction sessions for new customers
- Explain financing terms, insurance, driving school requirements, and customer
- Review KYC documents and ensure policy compliance
- Capture customer data accurately into the system and sync with the Customer Care Team for screening
- Identify fraud risks or documentation inconsistencies and escalate appropriately
- Validate asset readiness checklists covering mechanical state, charge levels, and accessories
- Manage the end-to-end onboarding workflow: verification → training → activation → issuance
- Document and hand over bikes, accessories, helmets, and additional equipment to customers
- Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use
- Validate customer understanding and track training attendance
- This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer