Reservation & Administration Officer
AI summary
Karunguru Group is hiring a Reservation & Administration Officer to manage guest bookings from inquiry to payment, coordinate with F&B and tour guides, and provide executive administrative support. The role requires a diploma, 2–4 years of experience, and full-time on-site availability in Kenya.
- Manages end-to-end guest bookings and dietary/allergen communication
- Provides executive calendar and inbox support to the General Manager
- Requires diploma in hospitality, business, or tourism and 2–4 years experience
- Full-time on-site role, Monday to Saturday, 8 AM to 5 PM
- Salary range KSh 45,000 – 60,000
AI job guide
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AI salary guide
Source salary availableThe source lists KSh 45,000 - 60,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reservation & Administration Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Karunguru Group and the role in Not specified.
- Add concrete examples related to hospitality, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Reservation & Administration Officer role in hospitality, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Karunguru Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Reservation & Administration Officer
Karunguru Group
Hospitality & Leisure
Yesterday
Easy apply
New
Kenya
Full Time
Hospitality & Hotel
KSh
45,000 - 60,000
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Job summary
The Reservations & Administrative Officer will manage guest bookings from inquiry to payment, ensuring key details like dietary needs reach tour guides and F&B staff. Serving as the primary contact for guests and operations, the role also delivers proactive administrative and executive scheduling support to keep estate operations running seamless.
Min Qualification:
Diploma
Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- 2 to 4 years of solid
- in reservations coordination, front office, guest relations, or executive
- administration (hospitality/tourism sector highly desirable).
- Technical Skills
- : Strong working proficiency in
- Google Workspace (Calendar, Docs, Sheets) and direct
- using CRM or
- Property Management Systems (PMS).
- Communication
- : Exceptional written and spoken
- English communication skills with clear, courteous telephone and email
- etiquette.
- Operational Rigor
- : Outstanding attention to detail,
- strict adherence to SLAs, and strong multi-tasking skills under tight
- operational schedules.
- Schedule Availability
- : Willing and available to work
- full-time on-site from Monday to Saturday, 8:00 AM to 5:00 PM.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- 1. Inquiry, Booking & Guest Data Management
- Serve as the first point of contact for all tour inquiries
- received across email, phone and digital platforms.
- Maintain strict SLA compliance by responding to all initial
- customer inquiries within 2 business hours.
- Capture complete and accurate guest profiles in the CRM/PMS,
- prioritizing group details and high-risk dietary/allergen information.
- Issue formal quotes and transparently communicate payment terms
- (including 100% upfront prepayment for bookings made under 48 hours in
- advance).
- Request invoice issuance from Accounts ('INV REQ') and issue
- final Booking Confirmation emails to guests within 4 hours of payment
- clearance.
- 2. Cross-Departmental Coordination & Quality
- Control
- Generate and circulate the official 'FINAL GUEST LIST &
- ALLERGENS' report to Food & Beverage (F&B) and Tour Guides (TG) 24
- hours before each tour.
- Lead the operational Pre-Tour Briefing 17 hours prior to tour
- execution to align on guest count, VIP protocols, transport
- and
- special dietary needs.
- Act immediately on booking contingencies, following up on
- payment failures with Accounts and contacting guests in case of late arrivals
- or no-shows.
- Monitor post-tour feedback, document guest comments or
- complaints, and close the loop with relevant departmental leads within 3
- business days.
- 3. Executive Support & General Administration
- Manage the centralized info@karungurucoffee.com inbox, triaging,
- categorizing and routing emails to appropriate department leads within 1 hour.
- Provide executive calendar management for the General Manager,
- resolving scheduling conflicts and preparing briefing materials 24 hours in
- advance.
- Coordinate all internal meetings, circulating agendas at least
- 48 hours prior and distributing clear, actionable minutes within 24 hours
- post-meeting.
- Maintain digital records, SOP communication templates, and basic
- office administration files to ensure smooth operational continuity.
- Qualifications & Key Competencies
Education
- Diploma or bachelor's degree in hospitality management, Business Administration, Tourism, or a relevant
- discipline.