Research Clerk – Customer Insights and Analytics
AI summary
CIC Insurance is hiring a Research Clerk in Nairobi to support customer insights and analytics work. The role involves collecting, cleaning and analysing customer data, supporting surveys and feedback analysis, and preparing dashboards and reports under supervision. It is a 2-year position targeting recent graduates with a bachelor's degree in a relevant field.
- 2-year position based in Nairobi with a defined end date.
- Targets recent graduates; no prior full-time experience required.
- Focus on customer data collection, analysis and reporting support.
- Requires a bachelor's degree in a relevant quantitative or business field.
- Exposure through internship or academic research is desirable.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Fixed term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Research Clerk – Customer Insights and Analytics evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance and the role in Nairobi.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Research Clerk – Customer Insights and Analytics role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
2026-08-07
Nairobi
,
KENYA
Expiration date
2026-10-06
2 Years
Gender
Both
Qualification
Bachelor Degree
Job Description
About the Role
The role provides operational and analytical support in collecting, organising, analysing and presenting customer information under the guidance of the Head of Research or an assigned supervisor.
The Clerk will assist with customer surveys, feedback analysis, customer journey reviews, dashboards and research reporting. The placement is designed to build practical research and analytics capability while contributing to timely and accurate customer insights for business units across the Group.
The role does not carry independent ownership of strategic recommendations, final market assessments, budgets or business decisions. All outputs will be reviewed and approved by the supervisor.
Key
Responsibilities
- Assist in collecting customer data and feedback from surveys, complaints, service channels, campaigns and relevant business units.
- Clean, validate, consolidate and organize customer datasets using approved templates and data-handling procedures.
- Support the preparation and administration of questionnaires, feedback tools and customer research activities, including response tracking and follow-up on data requests.
- Analyze customer feedback data to identify trends, service gaps and implications for products and services.
- Update customer insight dashboards, trackers and recurring reports, and support customer segmentation, journey mapping and campaign reviews.
- Conduct desk research on customer behavior, customer
Experience
- practices and emerging financial services trends.
- Prepare tables, charts, draft reports and presentation materials, and support stakeholder meetings through notetaking and action tracking.
- Maintain research records and comply with data privacy, confidentiality, information-security and records-management requirements.
- Who We’re Looking For
- Qualifications
- Bachelor’s degree in Actuarial Science, Statistics, Economics, Finance, Data Science, Business Analytics, Market Research or a related field.
- Applicants should be recent graduates.
- Key Competencies
- No prior full-time work
- is required.
- Exposure through an internship, industrial attachment, academic research project, data-analysis assignment or business case is desirable.
- Basic analytical and problem-solving ability, with interest in interpreting customer data and feedback. (E)
- Working knowledge of Microsoft Excel, Word and PowerPoint.
- Ability to clean, organise and present data accurately using approved templates.
- Clear written and verbal communication skills.
- Strong attention to detail, time management and ability to follow instructions.
- Ability to work collaboratively, receive feedback and learn quickly.
- High level of integrity and confidentiality when handling customer and business information.