Job in Kenya
Relationship Officer / Collector
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience2 yearsSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000
relationship officercollectorcollectionsloan processingnairobifull timediplomaentry levelbankingfinancesalessecurity
AI summary
Shanali Limited is hiring a Relationship Officer / Collector in Nairobi to drive new business acquisition, process loans, conduct due diligence, and manage client portfolios. The role requires a diploma, at least two years of collections experience, strong communication skills, and proficiency in MS Office. The offered salary is KSh 30,000–45,000.
- Full-time role based in Nairobi with a salary of KSh 30,000–45,000
- Requires a diploma and at least 2 years of collections experience
- Focus on loan processing, due diligence, and portfolio management
- Strong communication, negotiation, and MS Office skills required
- Male applicants aged 28–38 are specified for this role
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Officer / Collector evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Shanali Limited and the role in Nairobi.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Officer / Collector role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Shanali Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- RELATIONSHIP OFFICER / COLLECTOR.
- Shanali Limited
- Accounting, Auditing & Finance
- 6 days ago
- Easy apply
- New
- Nairobi
- Full Time
- Banking, Finance & Insurance
- KSh
- 30,000 - 45,000
- Share link
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- Job summary
- The candidate will be responsible for the acquisition of new business within the assigned sales
- locations by aggressively approaching prospective customers with the aim of winning new
- business and cross selling to existing customers.
- Min Qualification:
- Diploma
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- in collection/ the above role.
- Must have Strong
- communication and presentation skills
- Must have Fine-tuned
- telephone etiquette
- Must have excellent
- negotiation skills
- Must be a quick learner with
- the ability to prioritize, take ownership and ensure projects and
- tasks are completed to a high-quality standard
- Must be proficient in Ms
- Office skills, Ms Word, PowerPoint and excel
- Must be a highly motivated
- and proactive team player
- Must have ability to work
- independently
- Must have product knowledge
- in collection
- Must be discerning, attentive
- and thorough.
- Must be Male aged between
- 28-38yrs
- Must have strong command of
- written and spoken English required
- Must have excellent
- organizational, planning, prioritizing and interpersonal skills
- required
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Roles
- and
- Must have at least 2 years
- past
Responsibilities
- Processing
- of loans for new and existing clients.
- Due
- diligence including background checks, checking authenticity of
- collaterals,
- search,
- IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
- Previous
- Lenders, CRB, IPRS.
- Provision
- of Account Statements.
- Maintenance
- of the income and expenditure file.
- Overall
- management including entries and records of new and existing clients
- on a
- daily
- basis.
- Conducting
- market research for development of new products.
- Preparation
- of daily reports as needed.
- Maintenance
- of organization database and software for security purposes.
- Coordinate
- disposal and sale of repossessed cars.
- Coordinate
- repair of all office vehicles, management and maintenance of the
- asset (Motor vehicles, Land, Laptops, Titles etc.) register.
- Plan and
- implement sales.
- Customer
- retention and development.
- Monitoring
- of new and existing portfolios.
- Management
- and monitoring of delinquency.
- Manage
- sales and marketing resources according to the agreed budget.
- Delivery
- on customer care services.
- Other
- tasks/projects as assigned.
- ROLE
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-17.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.