Relationship Manager – Rift Valley Region
AI summary
Sidian Bank is hiring a Relationship Manager for the Rift Valley Region in Kenya. The role focuses on managing client relationships, driving sales targets, and growing the bank's product portfolio through cross-selling and business development. The position involves branch strategic planning, marketing, and ensuring compliance with CBK guidelines.
- Client relationship and sales target management role
- Covers Rift Valley Region in Kenya
- Focus on business growth, cross-selling, and deposits
- Requires credit policy and CBK compliance knowledge
- Application deadline is 4th October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager – Rift Valley Region evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sidian Bank and the role in Not specified.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Advance Africa Kenya Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-04.
Source and safety check
- Advance Africa Kenya Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-04
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager – Rift Valley Region role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sidian Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Sidian Bank Relationship Manager – Rift Valley Region Jobs in Kenya
Sidian Bank Relationship Manager – Rift Valley Region Jobs in Kenya
Sidian Bank Relationship Manager – Rift Valley Region Jobs in Kenya;
The jobholder is responsible for managing client relationships to achieve set sales targets and wallet share, ensuring sustained business growth and profitability in the assigned customer segment. The role involves selling, cross/upselling and delivering excellent service of the bank’s products while building long‑term profitable customer relationships.
Key Responsibilities
- Branch Strategic Input & Planning
- Contribute to branch operational plan by preparing and implementing an individual business plan aligned to growth objectives.
- Formulate and implement initiatives to increase new business and share of wallet from existing clients.
- Prepare personal action plans contributing to the overall branch budget.
- Business Growth & Development
- Take full responsibility for product lines, sales and business development for assigned portfolio.
- Achieve growth in assets and liabilities, ensuring income, quality and portfolio targets are met.
- Drive client recruitment, transactional income and cross‑selling of products.
- Develop new business opportunities and monitor activities in line with strategic plans.
- Expand customer base and enhance relationship management systems to generate deposits, lending and revenues.
- Ensure compliance with Credit Policy, CBK guidelines and Banking Act provisions.
- Leverage trusted advisor position to proactively manage PAR.
- Marketing & Brand Management
- Build Sidian Bank brand visibility as an enterprise bank.
- Provide direction based on market analysis of consumer trends and competitor offerings.
- Establish relationships with key clients and influencers in the local area.
- Support product specialists and sales team in marketing initiatives.
- Relationship Management & Customer Experience
- Drive customer satisfaction, advocacy and loyalty to achieve CSAT, CES, CES and NPS targets.
- Coordinate initiatives to gather customer feedback and advise on improvements.
- Engage customers during times of need to strengthen bonds and minimize attrition.
- Conduct financial needs analysis for HNW clients.
- Branch Operations
- Support branch operations
- during leave or emergencies.
- Act as branch custodian when required, adhering to opening and cash procedures.
- Personal Leadership & Development
- Set performance objectives with Branch Manager and provide feedback through appraisals.
- Identify personal career path and prepare annual PDP.
- Adhere to policies, dress code, HR procedures and grievance handling.
- Ensure closure of audit deficiencies within timelines.
- Achieve required learning/training hours through e‑learning and internal training.
- Risk & Compliance
- Ensure compliance with ESM policy and procedures in daily branch business.
- Utilize MIS system for performance tracking and reporting.
- Decision‑Making Authority
- Customer onboarding as per policy.
- Portfolio management as per policy.
- Credit appraisal and debt monitoring for PAR/NPL accounts.
- KYC compliance as per policy.
- Academic Background
- University degree in Business Administration, Finance or related discipline.
Experience
At least 7 years’ experience in retail/commercial banking, including 4 years in sales.
Skills & Competencies
Sound knowledge of Retail Banking/SME products and processes.
Strong understanding of CBK regulatory framework.
Leadership, marketing, sales and management skills.
Excellent communication, interpersonal and motivational skills.
Relationship building and stakeholder management.
Analytical, decision‑making, project management and lateral thinking skills.
Professional Certification
Diploma in Banking – AKIB (added advantage).
How to Apply
For more information and job application details, see;
Sidian Bank Relationship Manager – Rift Valley Region Jobs in Kenya
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