Job in Kenya
Relationship Manager, Corporate Retention
CountyNot specifiedCityNot specifiedContractFull TimePosted2026-09-02Close dateNot specifiedExperience5 yearsSourceCorporate Staffing Kenya
relationship managercorporate retentionhealth insuranceclient managementinsurancefull timekenyasenior roleretention strategycorporate salessalescall_center
AI summary
Jubilee Insurance is hiring a Relationship Manager, Corporate Retention to manage and retain a portfolio of health insurance clients in Kenya. The role focuses on developing retention strategies, building strong client relationships, driving cross-sell and upsell opportunities, and ensuring high client satisfaction and regulatory compliance. The position requires a bachelor's degree, a professional insurance qualification, and at least five years of relevant experience in client relationship management within insurance or healthcare.
- Client retention and relationship management role in health insurance
- Requires 5+ years experience in insurance or healthcare client management
- Bachelor's degree and professional insurance qualification required
- Involves strategy development, renewals, and cross-sell/upsell activities
- Reports on retention metrics and client satisfaction to senior management
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager, Corporate Retention evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jubilee Insurance and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager, Corporate Retention role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jubilee Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Job Title:
- Date Posted:
- Job Type:
- Job Level:
- Employer:
- Industry:
- Salary:
- Location:
- Country:
- Deadline:
- Insurance Jobs. Jubilee Insurance Jobs
- Job Ref. No: JHIL192
- Role Purpose
- The role holder will be responsible for managing and retaining a portfolio of health insurance clients. Primary
Responsibilities
- will include executing strategies to retain existing medical insurance clients, ensuring exceptional client experiences, and driving customer loyalty.
- Key
- Strategy
- Develop and execute comprehensive strategies to retain existing health insurance clients.
- Build and maintain strong relationships with key clients, understanding their needs, and proactively addressing any concerns or issues that may arise.
- Cultivate strong relationships with key decision-makers within client organizations.
- Understand their business objectives, industry challenges, and market trends to position health insurance solutions effectively.
- Analyse client retention rates, identify trends, and implement strategies to improve retention. Use data-driven insights to identify opportunities for proactive engagement and enhance the client experience.
- Stay updated on industry trends, competitor activities, and regulatory changes impacting the health insurance landscape. Utilize market insights to identify opportunities for product enhancements, service improvements, and customer retention strategies.
- Identify opportunities to cross-sell and upsell additional health insurance products and services to existing clients. Collaborate with sales and marketing teams to leverage these opportunities and drive revenue growth.
- Operational
- Serve as the main point of contact for assigned clients, ensuring their ongoing satisfaction with their health insurance coverage. Conduct regular check-ins, provide support, and offer tailored solutions to meet their evolving needs.
- Monitor and measure client satisfaction levels through surveys, feedback, and regular interactions. Implement initiatives to continuously improve client satisfaction, address any gaps, and exceed client expectations.
- Manage the contract renewal process for assigned clients, ensuring timely and accurate renewals. Work closely with underwriting and pricing teams to negotiate competitive terms and secure client loyalty.
- Serve as an advocate for clients within the organization, representing their interests and ensuring their voice is heard. Collaborate with cross-functional teams to address client requests, resolve issues, and deliver exceptional customer service.
- Prepare regular reports and presentations on client retention metrics, progress, and performance. Provide insights to senior management, highlighting successes, challenges, and recommendations for improvement.
- Corporate Governance
- Ensure adherence to regulatory
Requirements
- and organizational policies during the renewal process. Work closely with underwriting and pricing teams to align with compliance standards.
- Stay informed on regulatory changes impacting the health insurance landscape to ensure compliance with industry standards and laws.
- Leadership & Culture
- Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.
- Key Skills and Competencies
- Exceptional customer service and relationship management skills
- Stakeholder Management skills
- Contract and Policy Interpretation
- Business Acumen
- Strong negotiation and problem-solving abilities
- Strong interpersonal and communication skills with a client-centric approach
- Analytical skills to interpret data
- Academic & Professional Qualifications
- Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master’s degree is a plus.
- Professional Insurance Qualification
- Relevant
Experience
- A minimum of five (5) years working
- in client relationship management, within the insurance or healthcare industry with proven ability to develop and execute client retention strategies.
Source and provenanceSource: Corporate Staffing Kenya. Last checked: 2026-09-23.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.