Relationship Manager, Commercial Banking
AI summary
SBM Bank Kenya is hiring a Relationship Manager for its Commercial Banking division in Nanyuki, Laikipia. The role focuses on driving business growth by acquiring and serving SME clients, cross-selling bank products, managing credit proposals, and maintaining strong client relationships. The position requires a bachelor's degree and offers a four-year contract.
- Four-year contract position based in Nanyuki, Laikipia
- Focus on SME client acquisition, retention, and business growth
- Requires a bachelor's degree in Finance, Accounting, Marketing, or Economics
- Application deadline is October 26, 2026
- Involves credit evaluation and portfolio risk management
AI job guide
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AI salary guide
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Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager, Commercial Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SBM Bank Kenya and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Relationship Manager, Commercial Banking role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Original source description
August 27, 2026
Nanyuki
,
Laikipia
,
Kenya
Expiration date: October 26, 2026
4 Years
Gender: Both
Qualifications
Bachelor Degree
Job Description
Job Purpose
The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SMEs within assigned market segments and promoting and selling other Bank products and services to enhance value-added relationships with existing customers.
Key Responsibilities
- Strategy — 20%
- Support the department in increasing business within the allocated sectors and segments.
- Ensure implementation of the Commercial Banking strategy in line with the assigned sector/segment and aligned to the overall Bank strategy.
- Acquisition and Business Development — 30%
- Onboard new customers to grow the Bank’s liabilities, assets and non-funded income (NFI).
- Service existing customers to continuously grow the Bank’s liabilities, assets and NFI.
- Increase product usage among existing customers within the assigned portfolio.
- Increase account activity and utilization among existing customers.
- Ensure continuous engagement with Branch Commercial Banking teams.
- Play a key role in product development relevant to the assigned sector.
- Evaluate credit proposals and ensure credit applications are processed within the Bank’s set turnaround times.
- Effectively manage and expand relationships with existing SME Banking clients and establish new partnerships to ensure business growth and continuity within the assigned sector.
- Drive continuous improvement in customer service and implement effective customer retention strategies within the Corporate Banking framework.
- Cross-Selling, Retention and Client Servicing — 25%
- Provide advice on potential financial solutions based on identified customer needs.
- Understand, resolve and, where necessary, escalate client queries in a timely and appropriate manner.
- Analyze customers’ financial
Requirements
- and match them with the Bank’s product offerings.
- Grow the Bank’s wallet share within the SME Banking sector and designated portfolio/segment.
- Evaluate credit proposals and ensure credit applications are processed within the Bank’s set turnaround times.
- Develop and maintain strong working relationships with existing clients at key levels to optimize utilization of approved facilities.
- Ensure timely renewal of facilities such as overdrafts and prevent limits from expiring or maturing.
- Ensure effective communication to clients regarding changes to the Bank’s services or products.
- Manage all facilities within the portfolio to maintain an acceptable Portfolio at Risk (PAR).
- Ensure customers maintain active accounts by regularly reviewing account activity and ensuring transactions are consistent with the nature of their businesses.
- Leadership — 5%
- Develop the assigned sector business across the country through effective management of Branch Commercial Banking teams.
- Enable Branch Commercial Banking teams to achieve set profitability targets by building, strengthening and maintaining strong client relationships.
- Compliance — 10%
- Ensure compliance with internal policies and external regulatory requirements.
- Work closely with Risk and Compliance units to ensure effective controls are in place to mitigate business risks associated with Corporate Banking.
- Talent Management — 5%
- Ensure continuous personal development.
- Support the development of Branch Commercial Banking teams, including effectively charting their career paths.
- Other — 5%
- Safeguard and promote the Bank’s image and reputation with the general public.
- Key Relationships
- Direct Reports
- Relationship Managers
- Assistant Relationship Managers
- Senior Relationship Officers
- Relationship Officers
- Key Internal Stakeholders
- SME Clients
- Trade Finance
- Treasury
- Heads of Departments (HODs)
- Regional Managers
- Branches
- Knowledge, Skills and
Experience
Required
Bachelor’s degree from an accredited university, preferably with a major in Finance, Accounting, Marketing or Economics.
Excellent interpersonal skills.
Excellent communication and presentation skills.
Strong organizing and planning skills.
Strong information gathering, monitoring and analytical skills.
Strong problem analysis and problem-solving skills.
Sound decision-making skills.
Competencies Required
Emotional Intelligence and the ability to work effectively under pressure.
Passion for performance, teamwork and achievement in a competitive and dynamic environment.
Commercial awareness and customer focus.
Strong internal and external networking skills.
Delivering Results and Meeting Customer Expectations.
Achieving Personal Work Goals and Objectives.
Entrepreneurial and Commercial Thinking.
Persuasion and Influencing.
Presenting and Communicating Information Eloquently.
Relating and Networking.
Working with People.
Problem Solving
Ability to maintain a quality asset book.
Ability to handle customer complaints and expectations diplomatically.
Ability to foster teamwork with colleagues and promote a positive working environment.
Ability to conduct oneself professionally while ensuring that the Bank’s image and reputation are protected.
Ability to analyze statements of accounts and annual financial reports to assess the accuracy and reasonableness of company earnings in relation to the relevant industry and period of analysis.
Accountability
Ensure timely submission of reports.
Ensure seamless execution of assigned tasks.
Ensure adherence to the department’s Service Level Agreements (SLAs).
Ensure effective customer satisfaction and retention mechanisms are maintained.