Regional Content Manager

Location: Nairobi, Kenya

Position Status:Full-time

Salary Level:National Salary Scale

Risk Level:

XLevel 3☐Level 2☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/orhigh levelof accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.Indisaster, inhardship, in more than 35 countries around the world, we partner to put bold solutionsinto action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Department & Team

The Global Communications Team elevates Mercy Corps’ global profile and influence through powerful storytelling and strategic media engagement. We are a nimble, globally connected team dedicated to amplifying Mercy Corps’ impact and inspiring action from donors, partners, policymakers, and the public. We raise visibility and credibility for Mercy Corps across top-tier international, regional, and other media platforms, positioning our leaders and experts as trusted voices in a rapidly evolving global landscape. Weanticipatemoments that matter and ensure Mercy Corps’ voice is heard, ourexpertiserecognized, and our programs and impact understood.

The Global Communications Team sits within the Philanthropic Growth & Engagement (PG&E) Department. The mission of the Department is to advance Mercy Corps' mission by raising impactful and flexible funds—with a focus on growing unrestricted fundraising—from individuals, companies, and foundations, and elevating our global profile and influence. Our team brings together private fundraising professionals, marketing and communications specialists, development operations experts, and digital platform managers. Together, we boldly share Mercy Corps' global impact with our audiences through best-in-class storytelling with a focus on building trust, engagement, and long-term relationships among our supporters.

The Position

The Regional Content Manager will serve as Mercy Corps’ primary field content and storytelling lead for Africa, helping bring theforthcoming Prosper Globalbrand to life through compelling, community-centered narratives and multimedia content. Embedded within the region, this role willidentify, capture, and produce high-quality stories, photography, video, and digital-first content that support media engagement, fundraising, marketing, communications, and brand awarenessobjectives.

This role will report to the Senior Manager of Regional Communications, based in Nairobi, and work closely with the Director of Global Photography toensure regional content is strategically planned, ethically gathered and ready for use acrossearned, paid,and owned channels. Working closely with country teams, regional leadership, and global communications and fundraising teams, the Regional Content Manager will also build and manage a steady pipeline of timely, impactful content; strengthen storytelling capacity across the region to ensure Mercy Corps is able to respond quickly to emerging opportunities and crises. This role is a critical investment in expanding the volume, quality, and strategic value of field-based storytelling to supporttimelyexternal communications that raise awareness, engage supporters, reach new audiences, and support long-term unrestricted revenue growth.

Essential

Responsibilities

STORYTELLING& ASSET CAPTURE

Lead the collection of high-qualitystorytelling assetsacross the region, including photography, video, written stories, interviews, and social-first content.

Capturetimelyand compelling stories thatcentercommunity voices anddemonstratethe impact of our work, and deploy, as needed, to support rapidassetgathering during emerging crises.

Supportbasicediting anddevelopment of captured content for use acrossdigital, social, fundraising, donor engagement, media, and brand efforts.

Ensure all storytelling, photography, videography, and content-gathering activities adhere to organizational standards for quality, ethics, safeguarding, informed consent, and brand alignment under the direction of Director of Photography to align with audience needs.

Integrate safeguarding principles into all aspects of content creation, prioritizing the dignity, agency, privacy, and well-being of participants and communities.

CONTENT STRATEGY & PLANNING

Support the development and implementation of a regional content strategy under the guidance of the Senior Manager, Africa Communications & Media and the Director of Global Photography aligned with organizational priorities, fundraisingobjectives, media opportunities, and brandneeds.

Proactivelyidentifyanddevelop a pipeline of strongstorytelling opportunities across countryprograms, campaigns, emergencies, and strategic initiatives.

Contribute to Global Communications editorial planning meetings and trainings, helping shape strategic communications priorities,identifynewsworthystorytelling opportunities, and inform content approaches based on emerging media trends and technologies.

Support efforts to measure content performance and continuously improve storytelling effectiveness and audience engagement

CONTENT PRODUCTION & ASSET MANAGEMENT

Serve as the primary regional focal point for storytellingand visualassetneedswith direction from Sr. Manager of Africa Communications and Media and Director of Global Photography

Coordinate with country teams toidentifycontent opportunities, secure access, obtain permissions, andfacilitatefield visits.

Provide basic editing and production support for photography, video, and other multimedia assets for global campaigns and priority communications initiatives.

In coordination withthe Director of Photography and Multimedia Editor,organize, catalog, select, and prepare multimedia assets from regional and global teams for organization-wide use.

Ensure captured assets areproperly organized, documented, consented, and accessible for future use across communications, fundraising, media, and brand channels.

CAPACITY BUILDING

Train and coach country teams to capturestorytellingassets wheredirectdeployment is notfeasible.

Build storytelling capacity among program teams,communicationsfocal points, and local partnerswith an emphasis on ethical, audience-centered visual and human storytelling.

Developpracticaltools, guidance, and best practices to strengthenstorytelling and asset capture across the region.

Supervisory Responsibility

N/A

Accountability

Reports Directly To:Senior Manager, Africa Communications & Media

Works Directly With:Director of Global Photography,Global Communications Team,Country and Regional Teams,Philanthropic Growth & Engagement Teamincluding but not limited to theCreativeand Marketing teams, andExternal Content Consultants and Freelancersas needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design,monitoringand evaluation of our field projects.

Minimum Qualification & Transferable Skills

Bachelor's degree in Journalism,Communications,Marketing,MediaProductionor related field preferred.

6-8+ years of professional

Experience

in communications, journalism,photography, videography, multimedia storytelling, field-based content capture,or related field.

Demonstrated experienceplanning and capturing compelling, high-quality storytelling assets including photography, video, interviews, and written stories suitable for media, fundraising, digital, and organizational communications.

Strong interviewing, writing, editing, and storytelling skills.

working in complex international environmentswithmulti-culturalteams.

Experienceworking with externalvendorsandcreativeteamspreferred.

Understanding ofsocial media audience engagementincluding adapting content for digital and social media platforms.

Familiarlywith digital asset management systems and production file organization preferred.

Previousexperience withbasic multimedia editingandAdobe Creative Cloud toolsis an advantage.

Strong organizational skills and ability to manage multiple projects simultaneously.

Ability to travel as needed within the region,including toremote and challenging operating environments.

Success Factors

The successful candidate is a proactive storyteller who canidentifycompelling narratives, build trusted relationships across diverse teams, and translate complex programs into engaging, audience-centered content,including formedia engagement. They are highly collaborative, organized, and comfortable operating in fast-moving environments where priorities shift quickly. Theydemonstratestrong editorial judgment, creativity, cultural sensitivity, and a commitment to ethical storytelling.Success in this role requires pairing strong strategic thinking with the ability to proactively identify, capture, and develop high-quality storytelling assets—from photography and video to interviews and written stories—that elevate community voices, support organizational growth objectives, and bring the brand to life.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the

in communications, journalism, or multimedia storytelling

Strong interviewing, writing, editing, and storytelling skills

in complex international environments with multi-cultural teams

Understanding of social media audience engagement

Familiarity with digital asset management systems

Basic multimedia editing skills and knowledge of Adobe Creative Cloud

Strong organizational skills and ability to manage multiple projects

Ability to travel within the region

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Regional Content Manager

Mercy Corps

Nairobi

Both national and international

National Salary Scale level

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Requirements

for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

The Regional Content Manager will lead storytelling and content creation for Mercy Corps in Africa, focusing on community-centered narratives and multimedia content. This role involves capturing high-quality stories, photography, and video to support media engagement, fundraising, and brand awareness. The manager will work closely with various teams to develop a regional content strategy and ensure ethical content gathering. The position requires strong storytelling skills and the ability to manage multiple projects in a fast-paced environment.

Candidate

Bachelor's degree in Journalism, Communications, Marketing, or related field

6-8+ years of