Regional Aftersales Manager - Eastern
AI summary
Spiro is hiring a Regional Aftersales Manager to lead aftersales operations across the Eastern region (Machakos/Meru). The role focuses on service excellence, spare parts revenue growth, technician productivity, and rider relationships while bridging field execution with country-level strategy. Full-time position with a deadline of 27 September 2026.
- Lead all aftersales operations in the Eastern region (Machakos/Meru)
- Drive spare parts revenue growth and service turnaround time
- Manage multi-site service operations and technician teams
- Requires 7–10 years automotive/EV aftersales experience
- Deadline: 27 September 2026
AI job guide
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AI salary guide
Source salary availableThe source lists KES per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Regional Aftersales Manager - Eastern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Spiro and the role in Not specified.
- Add concrete examples related to driver, sales, retail, ideally with measurable outcomes or clear responsibilities.
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- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
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- Original source link available
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this Regional Aftersales Manager - Eastern role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Spiro before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Regional Aftersales manager-Eastern(Machakos/Meru)
2026-09-19T11:34:13+00:00
Spiro
https://cdn.greatkenyanjobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://www.greatkenyanjobs.com/employers/company-detail/company-Private-Company-8175/nav-42
FULL_TIME
Machakos, Meru
Meru
00100
Kenya
Professional Services
Management, Sales & Retail, Business Operations, Installation, Maintenance & Repair, Transportation & Logistics
KES
MONTH
2026-09-27T17:00:00+00:00
8
Background
At Spiro, we are dedicated to enhancing livelihoods through sustainable energy by leading the large-scale electrification of mobility across Africa.
Role Purpose
To lead and manage all aftersales operations within the assigned region, ensuring service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships. The Regional Aftersales Manager acts as the operational bridge between field execution and country-level strategy, ensuring that Spiro’s service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
Key
Responsibilities
- Regional Aftersales Business Ownership
- Service Operations & TAT Management
- Spare Parts Sales & Revenue Performance
- Network Expansion & Operational Readiness
- Technician Training & Capability Development
- Rider Engagement & Community Leadership
- Customer
Experience
- & Brand Representation
- Escalation & Governance Framework
- Revenue Ownership Boundaries
- Regional KPIs (Measured Outcomes)
- Operational KPIs
- Financial KPIs
- Customer & Network KPIs
- Qualifications &
- Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
- 7–10 years
- in automotive, EV, or mobility aftersales operations.
- Minimum 3–5 years in a supervisory or regional leadership role.
- Strong knowledge of DMS, warranty processes, and service performance management.
- Proven
- managing multi-site service operations.
- Lead and manage all aftersales operations within the assigned region.
- Ensure service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships.
- Act as the operational bridge between field execution and country-level strategy.
- Ensure Spiro’s service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
- Manage Regional Aftersales Business Ownership.
- Oversee Service Operations & TAT Management.
- Drive Spare Parts Sales & Revenue Performance.
- Lead Network Expansion & Operational Readiness.
- Develop Technician Training & Capability.
- Foster Rider Engagement & Community Leadership.
- Ensure Customer
- & Brand Representation.
- Implement Escalation & Governance Framework.
- Define Revenue Ownership Boundaries.
- Achieve Regional KPIs (Operational, Financial, Customer & Network).
- Strong knowledge of DMS (Dealer Management Systems).
- Proficiency in warranty processes.
- Expertise in service performance management.
- Proven
- managing multi-site service operations.
- Leadership and management skills.
- Customer relationship management.
- Sales and revenue growth strategies.
- Operational efficiency and turnaround time optimization.
- Team training and development.
- Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
- associate degree
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