Reception Desk / Front Office Agent
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Front Office Agent role at Joia Hotels & Resort Ltd in Mombasa handling guest check-in/out, reservations, billing, and coordination with housekeeping. Italian fluency is mandatory. Full-time schedule, 8am to 5pm.
- Fluency in Italian is mandatory for this role
- Full-time position with working hours from 8am to 5pm
- Knowledge of hotel PMS systems preferred (eZee)
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Front Office Agent role at Joia Hotels & Resort Ltd in Mombasa handling guest check-in/out, reservations, billing, and coordination with housekeeping. Italian fluency is mandatory. Full-time schedule, 8am to 5pm.
- Fluency in Italian is mandatory for this role
- Full-time position with working hours from 8am to 5pm
- Knowledge of hotel PMS systems preferred (eZee)
- Located in Mombasa at a hotel and resort property
- Salary and employer branding kept confidential by the advertiser
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- PreferredPractical evidence in hospitality, call_center, ReceptionistThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reception Desk / Front Office Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Joia Hotels & Resort Ltd and the role in Mombasa.
- Add concrete examples related to hospitality, call_center, Receptionist, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Reception Desk / Front Office Agent role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Joia Hotels & Resort Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
J
Reception Desk / Front Office Agent
Joia Hotels & Resort Ltd
Admin & Office
2 weeks ago
Easy apply
New
Mombasa
Full Time
Hospitality & Hotel
Confidential
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Job summary
Fluency in Italian (mandatory).
Language Requirement:
Italian
Working Hours:
Full Time - 8 to 5
Applicant Location:
Mombasa, Kenya
Job descriptions & requirements
General Duties
• Welcome guests and provide professional checkin and checkout
services.
• Manage reservations, guest inquiries, and room allocations.
• Coordinate with housekeeping and other departments for guest
needs.
• Handle payments, billing, and guest profiles.
• Maintain high standards of customer service and hospitality.
Required Skills
•
Fluency in Italian
(mandatory).
• Excellent communication and guest relation skills.
• Knowledge of hotel PMS systems (eZee preferred).
• Professional appearance and attitude.
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