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Reception Desk / Front Office Agent

Joia Hotels & Resort Ltd Mombasa Full Time Posted 2026-09-22
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CountyMombasaCityMombasaContractFull TimePosted2026-09-22Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday Kenya
receptionistfront officehospitalityhotelMombasafull timeItaliancustomer servicereservationsbillinghospitalitycall_center
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AI summary

Joia Hotels & Resort Ltd is hiring a Reception Desk / Front Office Agent in Mombasa, Kenya. The role involves guest check-in/check-out, reservations, billing, and coordination with housekeeping. Fluency in Italian is mandatory.

  • Fluency in Italian is mandatory for this role.
  • Full-time position, working hours 8 to 5.
  • Experience with hotel PMS systems (eZee preferred).
  • Based in Mombasa, Kenya.

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • PreferredPractical evidence in hospitality, call_center, Admin & OfficeThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in MombasaThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Reception Desk / Front Office Agent evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Joia Hotels & Resort Ltd and the role in Mombasa.
  • Add concrete examples related to hospitality, call_center, Admin & Office, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Reception Desk / Front Office Agent role in hospitality, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Mombasa under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Joia Hotels & Resort Ltd before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • J
  • Reception Desk / Front Office Agent
  • Joia Hotels & Resort Ltd
  • Admin & Office
  • 2 days ago
  • Easy apply
  • New
  • Featured
  • Mombasa
  • Full Time
  • Hospitality & Hotel
  • Confidential
  • Share link
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  • Job summary
  • Fluency in Italian (mandatory).
  • Language Requirement:
  • Italian
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Mombasa, Kenya
  • Job descriptions &

Requirements

  • General Duties
  • • Welcome guests and provide professional checkin and checkout
  • services.
  • • Manage reservations, guest inquiries, and room allocations.
  • • Coordinate with housekeeping and other departments for guest
  • needs.
  • • Handle payments, billing, and guest profiles.
  • • Maintain high standards of customer service and hospitality.
  • Required Skills
  • •
  • Fluency in Italian
  • (mandatory).
  • • Excellent communication and guest relation skills.
  • • Knowledge of hotel PMS systems (eZee preferred).
  • • Professional appearance and attitude.
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  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.