Quality Improvement Officer
AI summary
M.P. Shah Hospital in Nairobi is hiring a full-time Quality Improvement Officer to lead quality and risk management programs, support accreditation standards, and drive continuous improvement across hospital departments. The role involves data analysis, monitoring and evaluation, staff training, and coordination of JCI, AMUA, ISO, and KAIZEN initiatives.
- Full-time hospital quality and risk management role in Nairobi
- Leads quality improvement programs and accreditation processes
- Involves JCI, AMUA, ISO, and KAIZEN implementation
- Requires data analysis, auditing, and staff training skills
- Supports operational excellence across hospital departments
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, Quality Improvement, Risk ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Improvement Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M.P. Shah Hospital and the role in Nairobi.
- Add concrete examples related to internship, Quality Improvement, Risk Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Improvement Officer role in internship, Quality Improvement?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M.P. Shah Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
Reporting to the Risk and Quality Improvement Manager, the overall purpose of this role is to oversee the implementation of quality improvement by analysing, identifying and monitoring quality programs, and ensuring quality improvement systems are maintained in accordance with best practice standards.
Duties & Responsibilities
Leadership and direction
– Support the implementation of the quality improvement programme for the hospital. Provide professional advice on operational excellence throughout the hospital. Planning, priority setting and decision making to ensure that quality and risk management is implemented across the organization.
Performance and Process Improvement (PPI)
– Provide support and coordination to department and service leaders for quality improvement measures and activities across the hospital. Facilitate development of standards, policies and procedures for quality improvement.
Monitoring and Evaluation
– Implement monitoring and evaluation frameworks for quality improvement in the hospital. Develop monitoring and audit tools for all quality aspects in the hospital, coordinate and lead a monitoring and evaluation team, and provide leadership and support for all teams during the process.
Data analysis, Validation, Benchmarking and Reporting
– Implement data analysis and data validation policies and procedures. Initiate and develop implementation of data collection and subsequent improvements. Support departments and teams in analysis of quality data relevant to their departments, offering support and guidance as required. Participate in internal and external benchmarking.
Coaching, Mentoring and Training
– Mentor and develop teams on quality improvement in assigned departments. Develop and participate in regular quality improvement trainings.
Research and Innovation
– Participate in quality improvement research to ensure the hospital keeps improving in line with best practice and evidence-based practices. Regularly innovate or recommend innovative solutions which will solve quality and patient safety challenges in the hospital.
Regulatory and accreditation
– Participate in AMUA and JCI accreditation standard implementation across the whole hospital, and act as the JCI Survey Coordinator. Participate in ISO standards implementation and the KAIZEN implementation process.
Risk Management
– Implement an effective risk management programme in the designated department(s). Participate in risk management activities.
Qualifications & Requirements
Bachelor’s degree in Nursing or a related field
Basic Certification in Healthcare Quality
At least 3 years’ relevant experience in a hospital setting, in clinical or quality improvement
Must have a valid practising licence
Must be computer literate