Job in Kenya
Quality Assurance (QA) Officer
CountyNot specifiedCityNot specifiedContractType not specifiedPosted2026-08-20Close dateNot specifiedExperienceNot specifiedSourceMyJobMag Kenya
quality assurancecall centerQA officercustomer servicesales supportKenyafull timesalescall_centerquality assurancecall centercustomer service
AI summary
Nutrawell Africa Limited is hiring a Quality Assurance Officer to join its call center team. The role involves listening to and evaluating recorded customer calls made by Sales Representatives, scoring agents against approved QA standards, and preparing daily and weekly performance reports. The QA Officer will also identify coaching needs and highlight strong-performing agents.
- Call center quality assurance role focused on evaluating sales calls
- Uses approved QA scoring sheets to assess agent performance
- Prepares daily and weekly QA reports for management
- Identifies coaching needs and strong-performing agents
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in sales, call_center, quality assuranceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- PreferredCV evidence that matches Quality Assurance (QA) OfficerUse the summary and description to highlight related achievements.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Assurance (QA) Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nutrawell Africa Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, quality assurance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Assurance (QA) Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nutrawell Africa Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Nutrawell Africa Limited is looking for a
- Quality Assurance (QA) Officer
- to join our call center team. The main responsibility of the QA Officer will be to
- listen to and evaluate customer calls made by Sales Representatives
- , ensuring that agents follow the approved sales process, communicate professionally, provide accurate product information, and maintain the required standards of customer service.
- The QA Officer will regularly review recorded calls, identify mistakes or areas of improvement, score agents according to the company's quality standards, and provide clear feedback to supervisors and management.
- Key
Responsibilities
- Listen to recorded calls made by Sales Representatives and evaluate their performance.
- Assess calls using the company's approved QA scoring sheet.
- Check whether agents follow the correct sales script and procedures.
- Evaluate how agents introduce themselves and communicate with customers.
- Check whether agents provide accurate and approved product information.
- Monitor agents' communication skills, tone, professionalism, confidence, and customer handling.
- Check whether agents properly understand and address customer questions or concerns.
- Identify misleading, inaccurate, inappropriate, or unauthorized statements made during calls.
- Check whether agents follow the correct sales and order-taking procedures.
- Monitor whether agents properly confirm customer information and orders.
- Identify calls where important information has been missed or incorrectly communicated.
- Score calls fairly and consistently based on established QA standards.
- Prepare daily and weekly QA reports.
- Highlight strong-performing agents and identify agents who require additional coaching.
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-08-29.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.