Quality Associate – ICT
AI summary
Aga Khan University Hospital in Nairobi is hiring a Quality Associate – ICT to support quality management, compliance, and audit activities within the ICT department. The role involves monitoring technology processes, supporting internal and external audits, managing risk registers, and tracking corrective actions. A Bachelor's degree in IT, Computer Science, or a related field is required.
- Full-time, mid-level position based in Nairobi with on-site work required.
- Supports ICT quality management, compliance with ISO 9001 and JCIA standards, and audit preparation including PWC IT audits.
- Involves risk register management, CAPA tracking, staff training, and ICT project tracking.
- Requires a Bachelor's degree in IT, Computer Science, Information Systems, or a related field.
- Application deadline is 30 September 2026.
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Associate – ICT evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Aga Khan University Hospital and the role in Not specified.
- Add concrete examples related to internship, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Associate – ICT role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Aga Khan University Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Quality Associate – ICT
Date Posted: 23/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Aga Khan University Hospital
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/09/2026
IT Jobs, AKUH Jobs. Responsible for supporting ICT quality management, monitoring technology processes and controls, reviewing compliance with ICT standards, supporting quality audits, identifying gaps, tracking corrective actions, maintaining quality records, and preparing reports to improve technology service delivery. Requires a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. The position is based in Nairobi and requires on-site work.
Job Purpose
The Quality Associate – ICT Department will assist in the design, implementation, and continuous improvement of quality, compliance, and risk management frameworks that align with institutional standards and regulatory requirements. This role champions a culture of accountability and excellence by assisting in internal and external audits (including IT-specific audits such as PWC), managing departmental risk registers, and ensuring timely closure of non-conformities through effective internal controls. The Quality Associate will also assist in providing staff capacity-building through the planning and delivery of both quality-specific and professional development trainings. In addition, the role will assist in the ICT project tracking system, follow up with project owners on deliverables, and ensure strategic alignment of project milestones. Through policy governance, audit coordination, stakeholder engagement, and data-driven reporting, the Quality Associate will assist ensure that the ICT Department operates efficiently, complies with applicable standards, and contributes meaningfully to institutional goals.
Key
Responsibilities
- Quality Management & Compliance
- Assist in the development, implementation, and continuous improvement of quality management systems tailored to ICT operations
- Assist in internal audits and guide departmental teams in preparation for external audits, including specialized IT audits (e.g., PWC)
- Champion departmental compliance with institutional standards (ISO 9001, JCIA) and ICT-specific service frameworks
- Assist drive closure of non-conformances through strategic CAPA initiatives
- Ensure ICT services are delivered in accordance with documented quality standards and SLAs
- Compliance Monitoring, Reporting & Strategic Input
- Assist in the preparation of departmental quality and compliance reports for ICT
- Analyze trends from audits, risks, and compliance KPIs to provide strategic recommendations
- Present findings and insights in ICT performance reviews and planning sessions
- Assist align departmental quality and compliance goals with institutional priorities
- Policy & Document Control
- Draft, review, and maintain departmental policies, SOPs, and guidelines
- Ensure that the centralized filing system for all quality and compliance records are in order.
- Risk Management & Internal Controls
- Assist in the identification, evaluation, and mitigation of ICT-specific operational and strategic risks
- Maintain and regularly update the departmental risk register and internal controls framework
- Guide teams in implementing risk reduction measures and ensure consistent follow-through
- Advise ICT on emerging risks and recommended controls during strategic reviews
- Ensure risk and control awareness is embedded in daily departmental operations
- Training & Capacity Building
- Spearhead the planning and delivery of departmental training initiatives for both quality and professional development
- Assess capacity gaps and develop targeted training plans for ICT staff at all levels
- Assist in quality awareness campaigns and workshops to embed best practices
- Track training compliance and impact and report outcomes to your direct reports.
- Logistics Coordination
- Organize logistics for audits, meetings, trainings, and events
- Liaise with stakeholders to ensure timely execution of departmental initiatives
- Administrative & Budgetary Support
- Schedule and coordinate departmental meetings
- Maintain records, manage correspondence
- Track budget items related to quality and compliance activities
- Project Oversight & Performance Monitoring
- Assist in the administration and management of the departmental project tracking tool.
- Monitor project implementation progress and flag delays or risks.
- Engage with project owners to follow up on timelines, milestones, and action items
- Consolidate and report on departmental project status to your direct report(s)
- Promote accountability and visibility across ongoing initiatives
- Qualifications,
- Bachelor’s Degree in IT, Computer Science, Quality Management, or related field.
- Certified Information Systems Auditor (CISA)
- Relevant
Experience
- Minimum 3 years of
- in administrative or technical roles within ICT
- with quality, risk, or compliance roles
Preferred Qualifications
- Proven track record in coordinating audits, training, and documentation systems
- Knowledge of quality management systems
- Excellent organizational, communication, and report-writing skills
- Strong coordination and follow-up abilities
- Proficiency in Microsoft Office Suite and document management tools